5 Things to Consider For Your Workforce Management Software Strategy

Posted by Keith Doherty

Wed, Sep 11, 2013

Managing a workforce inside one building is challenging enough.  When your personnel are distributed across multiple locations and areas, managing productivity and addressing issues grows exponentially.

Read More

Tags: Field service management software, Workforce Management Tips

Top 5 Results of an Optimized Mobile Workforce

Posted by Keith Doherty

Wed, Aug 28, 2013

Mobile workforce software

It has quickly become a mobile world and field service industries must enable their on-the-go employees with access to information in order to keep up. To truly understand the positive effects of an optimized mobile workforce, it’s important to first consider each phase of the field service job lifecycle.  

Read More

Tags: Workforce Management Tips, Mobile Workforce Management

5 Ways to Solicit Positive Online Reviews for your Mobile Workforce Service Business

Posted by Oren Cohen

Tue, Jul 09, 2013

Businesses today are connected online in ways that were unheard of just a few years ago. Along with your online presence is the need to nurture your online brand reputation. Customer reviews are an integral part of online reputation management (ORM).

Read More

Tags: Workforce Management Tips, Mobile Workforce Management

Field Service Management Solutions: Keeping Your Service Techs Safe

Posted by Erez Glinansky

Fri, Jun 21, 2013

No matter how experienced the technician is, the importance of on-the-job safety should never be downplayed. Your techs spend hours driving, working with electrical components, lifting, bending, and handling other work-related tasks each day - all while trying to stay in communication with your office. How can you be sure that they're working safely? Simple measures like regularly training your employees, utilizing field service dispatch software services, or implementing mobile GPS technologies can make a huge difference. To help you create an improved work safety plan, here are five smart practices for protecting your field techs.  

Read More

Tags: Field service management software, Field Service Management for Enterprise, Workforce Management Tips

5 Tips to Optimizing Your Workforce Scheduling Software

Posted by Erez Glinansky

Thu, Jun 13, 2013

Scheduling software is very beneficial in virtually every type of business operation. Whether making candy or scheduling legal meetings, business owners and managers benefit from the organizational capabilities of scheduling software.

Read More

Tags: Workforce Management Tips, Field Service Optimization, Mobile Workforce Management

Why Constant Communication With Your Field Service Team Is Integral to an Optimal Work Environment

Posted by Avigail Shabtai

Fri, May 31, 2013

Does it ever feel as though your business is divided in two? If you employ both office staff and field technicians, there may be an uncomfortable "Us vs. Them" mentality. While office personnel are concerned with quickly scheduling service calls and improving profit margins, the field workers may be left feeling frustrated as they are sent from one side of town to the next in order to meet customer demands. So what's the solution? By investing in a reliable mobile workforce software, the gap between the office and the field can be bridged. Here's how service software programs can improve your staff's communication skills and boost job efficiency and profitability.

Read More

Tags: Workforce Management Tips, Field Service Optimization, Mobile Workforce Management

7 Factors to Consider When Deciding Which Field Tech to Send on the Job

Posted by Michael Runshe

Mon, May 13, 2013

A flurry of service requests arrive for the day. Some are routine maintenance jobs while others will involve some thorough diagnostics and repair skills. As your team of service technicians start their day, what is the best way to assign the right technician for each job?

Read More

Tags: Workforce Management Tips, Field Service Optimization, Mobile Workforce Management

Part 3: When Equipment is Stolen: Options

Posted by Avigail Shabtai

Mon, Feb 11, 2013

The National Insurance Crime bureau reports that equipment theft can be as high as $1 billion annually. Everything from vehicle computer systems and scanners to large pieces of construction equipment are stolen and then turned around to be resold.

Read More

Tags: Enterprise Mobility, Workforce Management Tips, Mobile Workforce Management

Part 2: Field Service Self Defense: Should Technicians Carry Firearms?

Posted by Michael Runshe

Tue, Feb 05, 2013

In a USA Today article, a Pizza Hut driver defended himself from an armed criminal by pulling out his 9mm handgun and killing the robber. The news drew a lot of attention from several perspectives. Pizza Hut fired the driver stating that it was against their company policy to carry firearms. But if the driver was in his own personal vehicle, should he have the right to have a firearm on his own property?

Read More

Tags: Workforce Management Tips, Field Service Optimization, Mobile Workforce Management

Part 1: Theft in the Field: Securing Your Mobile Assets

Posted by Oren Cohen

Fri, Feb 01, 2013

The loss of a mobile device or intrusion from a hacker can be devastating for a regular consumer. For companies, mobile assets can hold valuable business intelligence that could place then entire company in jeopardy. Field service businesses must have mobile capabilities in order to dispatch technicians, communicate with the main office, and manage daily operations. Losing a smart phone, tablet or laptop in the field can grind business to a halt. Likewise there are other assets on your service trucks that must be protected such as tools, spare parts and other items.

Read More

Tags: Field service management software, Enterprise Mobility, Workforce Management Tips