Managing a workforce inside one building is challenging enough. When your personnel are distributed across multiple locations and areas, managing productivity and addressing issues grows exponentially.
Wed, Sep 11, 2013
Wed, Aug 28, 2013
Mobile workforce software
It has quickly become a mobile world and field service industries must enable their on-the-go employees with access to information in order to keep up. To truly understand the positive effects of an optimized mobile workforce, it’s important to first consider each phase of the field service job lifecycle.
Tue, Jul 09, 2013
Businesses today are connected online in ways that were unheard of just a few years ago. Along with your online presence is the need to nurture your online brand reputation. Customer reviews are an integral part of online reputation management (ORM).
Fri, Jun 21, 2013
No matter how experienced the technician is, the importance of on-the-job safety should never be downplayed. Your techs spend hours driving, working with electrical components, lifting, bending, and handling other work-related tasks each day - all while trying to stay in communication with your office. How can you be sure that they're working safely? Simple measures like regularly training your employees, utilizing field service dispatch software services, or implementing mobile GPS technologies can make a huge difference. To help you create an improved work safety plan, here are five smart practices for protecting your field techs.
Thu, Jun 13, 2013
Scheduling software is very beneficial in virtually every type of business operation. Whether making candy or scheduling legal meetings, business owners and managers benefit from the organizational capabilities of scheduling software.
Fri, May 31, 2013
Does it ever feel as though your business is divided in two? If you employ both office staff and field technicians, there may be an uncomfortable "Us vs. Them" mentality. While office personnel are concerned with quickly scheduling service calls and improving profit margins, the field workers may be left feeling frustrated as they are sent from one side of town to the next in order to meet customer demands. So what's the solution? By investing in a reliable mobile workforce software, the gap between the office and the field can be bridged. Here's how service software programs can improve your staff's communication skills and boost job efficiency and profitability.
Mon, May 13, 2013
A flurry of service requests arrive for the day. Some are routine maintenance jobs while others will involve some thorough diagnostics and repair skills. As your team of service technicians start their day, what is the best way to assign the right technician for each job?
Mon, Feb 11, 2013
The National Insurance Crime bureau reports that equipment theft can be as high as $1 billion annually. Everything from vehicle computer systems and scanners to large pieces of construction equipment are stolen and then turned around to be resold.
Tue, Feb 05, 2013
In a USA Today article, a Pizza Hut driver defended himself from an armed criminal by pulling out his 9mm handgun and killing the robber. The news drew a lot of attention from several perspectives. Pizza Hut fired the driver stating that it was against their company policy to carry firearms. But if the driver was in his own personal vehicle, should he have the right to have a firearm on his own property?
Fri, Feb 01, 2013
The loss of a mobile device or intrusion from a hacker can be devastating for a regular consumer. For companies, mobile assets can hold valuable business intelligence that could place then entire company in jeopardy. Field service businesses must have mobile capabilities in order to dispatch technicians, communicate with the main office, and manage daily operations. Losing a smart phone, tablet or laptop in the field can grind business to a halt. Likewise there are other assets on your service trucks that must be protected such as tools, spare parts and other items.