3 Things Customer Service Can Teach You About Utility Field Service

Posted by Gilesa Thomas

Thu, Aug 13, 2015

Utilities can learn a lot about their business by studying your customer service. Providing a good product or service is a great way to start, but there are many other factors that should be taken into account when working with customers. At the end of the day, providing customer service through your utility can teach you a lot about your customers, your business, and your companies overall infrastructure.

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Tags: Workforce Management Tips

Back to Basics: An Introduction to BYOD

Posted by Jessica Aceto

Tue, Jan 13, 2015

There was a time when the business held all of the technology cards. A business could invest in sophisticated computers, laptops and other devices that were simply out of reach for the average employee. But the times have changed.

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Tags: Workforce Management Tips, Field Service Optimization, Mobile Workforce Management

Big Data or Big Brother? 3 Ways To Protect Consumer Privacy

Posted by Keith Doherty

Wed, Feb 26, 2014

When you operate a company, one of the things you have to create is trust between you and your customers. There are many ways to do that, and one of the best is through cloud service management software.

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Tags: Cloud Security, Workforce Management Tips

3 Things To Consider When Planning Your Utilities Workforce

Posted by Ross Carman

Thu, Feb 13, 2014

While there are several different ways to schedule the workforce, the most successful way to do so is with scheduling and dispatch software that can take all the information needed and process it efficiently and effectively to provide field service automation.

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Tags: Field Service Management for Enterprise, Workforce Management Tips

3 Ways to Make Sense of Big Data in Field Service Management

Posted by David Alazraki

Tue, Jan 21, 2014

Much has been written about the value of Big Data. Big Data is basically a high-volume information asset that demand cost-effective and innovative forms of information processing for effective decision making.

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Tags: Workforce Management Tips, Developments in Field Service Management

Deck The Halls: 9 Field Service Optimization Tips For A Busy Holiday

Posted by Oren Cohen

Thu, Dec 19, 2013

Empower your field service operations with productivity software, collaboration and best practices for field operations and utilization of enterprise wide information resources.

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Tags: Field Service Management for Enterprise, Workforce Management Tips

7 Benefits of Smart Metering in the Water Utilities Sector

Posted by Avigail Shabtai

Wed, Dec 11, 2013

Smart Metering technology is enhancing the world’s water management and conservation resources.  Prior to Smart Metering, public utilities had to either manually read water meters or use Automatic Meter Reading (AMR) systems, which transmit data at fixed intervals to a central data base. 

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Tags: Workforce Management Tips, Developments in Field Service Management

Shouldn't your Workforce Management Software ensure a lunch break?

Posted by Erez Glinansky

Fri, Nov 15, 2013

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Tags: ClickSoftware, Field service management software, Workforce Management Tips, Field Service Optimization

4 Field Service Mobility Lessons From Typhoon Haiyan

Posted by Avigail Shabtai

Thu, Nov 14, 2013

Super Typhoon Haiyan has many field service industries asking – is my company prepared to withstand a super storm? The truth is – no field service provider can predict whether something as tragic and epic as Typhoon Haiyan will someday afflict their service area. Preparing for the worst is all you can really do in response to such horrific worldly news.

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Tags: Workforce Management Tips, Developments in Field Service Management

6 Common Challenges in Workforce Management and How to Resolve Them

Posted by Oren Cohen

Tue, Oct 08, 2013

Workforce management requires the exceptional maintenance of all working parts of the field service job lifecycle in order to produce a functional and profitable operation. It’s a task that is highly involved and, by nature, accompanied by many challenges. More recently, an important part of this position entails optimizing processes to benefit internal operations and influence increased productivity for mobile workforces as well. The top contenders of the marketplace have encountered these 6 challenges and learned to rise above in order to establish a lead position.

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Tags: Workforce Management Tips, Mobile Workforce Management