Mon, Jan 05, 2015
Fri, Jul 11, 2014
Mon, Jun 30, 2014
Another big aspect of satisfying your customers lies in your ability to shorten outage duration and quicken your response time. Being proactive and communicating is one of the answers - but communicating through more than one channel takes things one step further.
Tablets, laptops, mobile phones - communication in this world now happens 24 hours a day, which means companies with the highest success will be the ones embracing multi-channel communication. Embracing new devices and technologies is absolutely necessary - text messages via smart phones, for example, is one great way field technicians could collaborate not only with each other but also with customers.
Taking advantage of this trend now will allow for a higher competitive advantage and greater flexibility for both internal communications and communicating with customers.
These tips have all been great - but by now you're probably wondering, "How can I find the right solution for my business and customers?"
Tue, Jun 24, 2014
To compete in today's market, it is essential to be proactive with customer needs. Customers today are quick to jump on social media and rant - or rave - about a company, which means it's your job to use this to your advantage.
How? By keeping the communication lines with customers open at all times and keeping a high level of transparency in your work. Implementing a cost-effective scheduling solution with the right features to meet your customer's need for communication will be key.
You want a scheduling solution that can remind field service techs of their schedule ahead of time and allow immediate appointment bookings with the right resources allocated. Imagine having a software that allows field technicians to communicate with customers viatext or email and right from their mobile device.. Priceless - and a sure way to get your customer's attention.
Fri, Jun 20, 2014
When it comes to utilities, happy customers can be the key that makes or breaks your business - but keeping them isn't always that easy.
In this first of four videos on how field service solutions can improve your utilities customer service, I want to talk about automating your schedule. Did you know that utilities who automate their schedule see an improvement in productivity of their technicians by up to 35 percent?
Not only does this mean better service for your customers - it means higher ROI for you, since more work is getting done with the same amount of money. And here's another tip: providing schedulers with an up-to-date view of field activity can help automatically reduce scheduling delays, not to mention improve your emergency response.
A scheduling solution optimizes your processes, which in turn allows you to better serve your customers. Check back soon for another can't-miss tip on improving your utility customer service.
Fri, May 30, 2014
If you’re wondering whether an enterprise solution is right for your company, think about whether any of the following statements describe your current state:
- You struggle to keep an organized, effective schedule of available employees with the right skills for different jobs.
- You feel trapped by a day-to-day or week-to-week schedule and wish you could schedule further out in the future.
- You have to shuffle between different management systems and platforms in order to know what’s going on in your business.
An enterprise solution can help you solve all of these problems and more. Not only do you get a complete view of all work and work types in one centralized system, you also receive data that allows you to optimize your scheduling - and even schedule for the future.
Tue, May 27, 2014
An enterprise software system can do leaps and bounds for a business struggling with scheduling issues. Even so, some business owners are often reluctant to write a check for a service they think they can do for free on Excel.
Well - they should think again. The reason an enterprise software system - like ClickSoftware, for example - is so much more powerful than using Excel is the amount of customization, data analysis and scheduling optimization that come from implementing this platform.
Sure, you can write fancy formulas and conditional formatting in Excel - but can Excel tell you the number of resources you'll have available a week from now? Or look at your business objectives - even skills - and create a schedule based on that?
Enterprise software systems aren't a perk - they're necessary if business owners want to get serious about peak performance and profitability in their companies.
Tue, May 27, 2014
Field service management is the backbone of businesses that deliver remote services, especially when it comes to managing, installing and repairing systems or equipment for clients.
Not only do technicians need to be in constant communication with dispatchers, they also need a fast, convenient way to see updated schedules so they can meet customers on time and provide the best customer service. Managing complicated schedules and various technicians in the field isn't easy though, so many companies turn to enterprise software for help.
Technology has now made it easier to optimize workforce management processes, scheduling and dispatching with the rise of software like the ClickSoftware mobile app store, which allows business’ to purchase and customize mobile apps to fit their needs.
As the digital age continues expanding, mobile strategies will be key to FSM business growth and success.