As another year draws to a close, this is the perfect time to evaluate the new technologies and trends in field service solutions. We saw a lot happen in 2015, the most transformative change was the broad adoption of field service mobile solutions. Over the course of 2015, field service software rose as the differentiator between mediocre and superior service organizations by increasing first time fix rates, reducing mean time to repair, and decreasing customer wait times (if you still aren’t using mobile, you may want to start here). Now that 2016 is upon us, let’s take a look at the hot technology trends that will be driving field service even further into the future.
Wed, Dec 16, 2015
Tue, Aug 11, 2015
The field service industry has been revolutionized by field service automation. With its cost-efficient processes leading to reduced errors, greater productivity, and maximized profitability, it’s no wonder that more and more companies are making the investment.
Thu, Jul 02, 2015
While there is a considerable amount of debate about what the best service scheduling software is, there are three features that can make or break your business. When it comes to scheduling services, you have to have these features to ensure your clients are satisfied.
Wed, Jul 01, 2015
Scheduling service personnel and other field management resources with efficiency requires utilizing the latest technology. With the right dispatch scheduling software, field service managers and asset-intensive organizations are able to conduct operations in a way that improves productivity and customer service, also allowing you to meet your key performance indicators.