Shouldn't your Workforce Management Software ensure a lunch break?

Posted by Erez Glinansky

Fri, Nov 15, 2013

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Tags: ClickSoftware, Field service management software, Workforce Management Tips, Field Service Optimization

4 Ways to Increase Customer Satisfaction With Cloud Collaboration

Posted by Michael Runshe

Wed, Sep 18, 2013

How can you take your customer satisfaction to a higher level?  Leveraging cloud collaboration in concert with your service scheduling software can get your customer satisfaction on the right track.

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Tags: Enterprise Mobility, Field Service Optimization

Field Service Optimization Matters: The Value of Faster Response Time

Posted by Erez Glinansky

Wed, Aug 14, 2013

The pace of the world is reaching an unprecedented speed as mobile devices and limitless Internet access break time and place barriers. There is no longer a lag between when something happens and when we find out about it. Instead, the sharing of information is seamless and businesses are driving harder than ever to keep up. From a competitive standpoint, if your field response time is lagging, there’s a good chance you could get run over. With the right field service management software, your company can keep up and help set the pace instead of falling victim to it. Here’s why your management software and field response time matters.

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Tags: Field Service Management for Enterprise, Field Service Optimization

5 Tips to Optimizing Your Workforce Scheduling Software

Posted by Erez Glinansky

Thu, Jun 13, 2013

Scheduling software is very beneficial in virtually every type of business operation. Whether making candy or scheduling legal meetings, business owners and managers benefit from the organizational capabilities of scheduling software.

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Tags: Workforce Management Tips, Field Service Optimization, Mobile Workforce Management

Why Constant Communication With Your Field Service Team Is Integral to an Optimal Work Environment

Posted by Avigail Shabtai

Fri, May 31, 2013

Does it ever feel as though your business is divided in two? If you employ both office staff and field technicians, there may be an uncomfortable "Us vs. Them" mentality. While office personnel are concerned with quickly scheduling service calls and improving profit margins, the field workers may be left feeling frustrated as they are sent from one side of town to the next in order to meet customer demands. So what's the solution? By investing in a reliable mobile workforce software, the gap between the office and the field can be bridged. Here's how service software programs can improve your staff's communication skills and boost job efficiency and profitability.

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Tags: Workforce Management Tips, Field Service Optimization, Mobile Workforce Management

Top 8 Reasons the Cloud is the Present and the Future for Field Service

Posted by Oren Cohen

Tue, May 21, 2013

Is your service-based business stuck in a rut? It may be time to consider upgrading to a sophisticated, cloud-based field service management software. Choosing to work with a platform that is specifically designed to simplify the processes of service scheduling, dispatch, customer care, and paperwork can significantly reduce the amount of time, money, and stress that is being consumed by your current procedures. Not convinced? Here's a look at 8 ways that the right field service management software can improve field efficiency, simplify administrative processes, and keep your customers happy.

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Tags: Field service management software, Dispatch Software, Field Service Optimization

7 Factors to Consider When Deciding Which Field Tech to Send on the Job

Posted by Michael Runshe

Mon, May 13, 2013

A flurry of service requests arrive for the day. Some are routine maintenance jobs while others will involve some thorough diagnostics and repair skills. As your team of service technicians start their day, what is the best way to assign the right technician for each job?

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Tags: Workforce Management Tips, Field Service Optimization, Mobile Workforce Management

Part 2: Field Service Self Defense: Should Technicians Carry Firearms?

Posted by Michael Runshe

Tue, Feb 05, 2013

In a USA Today article, a Pizza Hut driver defended himself from an armed criminal by pulling out his 9mm handgun and killing the robber. The news drew a lot of attention from several perspectives. Pizza Hut fired the driver stating that it was against their company policy to carry firearms. But if the driver was in his own personal vehicle, should he have the right to have a firearm on his own property?

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Tags: Workforce Management Tips, Field Service Optimization, Mobile Workforce Management

When the Cloud Becomes a Storm: SaaS and Disaster Recovery

Posted by Michael Runshe

Wed, Jan 30, 2013

Software as a service (SaaS) is an extremely popular approach for managing applications from development to database to deployment. The benefits of SaaS include reduced hardware procurement expenses, less maintenance, and easy management with remote developers and users.

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Tags: Field service management software, Dispatch Software, Field Service Optimization

The Tool Belt in Your Head - Knowledge and Service

Posted by Erez Glinansky

Mon, Jan 21, 2013

With the numerous tasks that field technicians perform on any given service call; it is amazing to realize how many are performed successfully.

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Tags: Workforce Management Tips, Field Service Optimization