Field Service Management for Enterprise: Using Big Data to Make Intelligent Decisions

Posted by Michael Runshe

Tue, Jul 23, 2013

It can be difficult to fathom how big data would help a local field service business. Telco’s, utility services, plumbing, HVAC and others can actually benefit greatly from the use of big data in their operations and in making business decisions.

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Tags: Field service management software, Field Service Management for Enterprise, Enterprise Mobility

Measuring Costs and Risks of Field Service Management Software Solutions

Posted by David Alazraki

Wed, Jun 26, 2013

Any good business decision is backed by a thorough cost-benefit analysis. When evaluating field service management software you should carefully do your homework to make sure all of the costs and risks are identified along with the features and benefits of the solution.

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Tags: Field service management software

Field Service Management Solutions: Keeping Your Service Techs Safe

Posted by Erez Glinansky

Fri, Jun 21, 2013

No matter how experienced the technician is, the importance of on-the-job safety should never be downplayed. Your techs spend hours driving, working with electrical components, lifting, bending, and handling other work-related tasks each day - all while trying to stay in communication with your office. How can you be sure that they're working safely? Simple measures like regularly training your employees, utilizing field service dispatch software services, or implementing mobile GPS technologies can make a huge difference. To help you create an improved work safety plan, here are five smart practices for protecting your field techs.  

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Tags: Field service management software, Field Service Management for Enterprise, Workforce Management Tips

Top 8 Reasons the Cloud is the Present and the Future for Field Service

Posted by Oren Cohen

Tue, May 21, 2013

Is your service-based business stuck in a rut? It may be time to consider upgrading to a sophisticated, cloud-based field service management software. Choosing to work with a platform that is specifically designed to simplify the processes of service scheduling, dispatch, customer care, and paperwork can significantly reduce the amount of time, money, and stress that is being consumed by your current procedures. Not convinced? Here's a look at 8 ways that the right field service management software can improve field efficiency, simplify administrative processes, and keep your customers happy.

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Tags: Field service management software, Dispatch Software, Field Service Optimization

Part 1: Theft in the Field: Securing Your Mobile Assets

Posted by Oren Cohen

Fri, Feb 01, 2013

The loss of a mobile device or intrusion from a hacker can be devastating for a regular consumer. For companies, mobile assets can hold valuable business intelligence that could place then entire company in jeopardy. Field service businesses must have mobile capabilities in order to dispatch technicians, communicate with the main office, and manage daily operations. Losing a smart phone, tablet or laptop in the field can grind business to a halt. Likewise there are other assets on your service trucks that must be protected such as tools, spare parts and other items.

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Tags: Field service management software, Enterprise Mobility, Workforce Management Tips

When the Cloud Becomes a Storm: SaaS and Disaster Recovery

Posted by Michael Runshe

Wed, Jan 30, 2013

Software as a service (SaaS) is an extremely popular approach for managing applications from development to database to deployment. The benefits of SaaS include reduced hardware procurement expenses, less maintenance, and easy management with remote developers and users.

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Tags: Field service management software, Dispatch Software, Field Service Optimization

Devising a BYOD Strategy

Posted by Michael Runshe

Fri, Jan 18, 2013

The trend of Bring Your Own Device (BYOD) is spreading like wildfire across the IT community. Businesses from all types of industries are eager to reap the benefits of reducing costs for distributing and maintaining mobile devices such as smart phones, tablets and laptop computers.

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Tags: Field service management software, Enterprise Mobility, Workforce Management Tips, Mobile Workforce Management

The Mobile Device Battle 2013

Posted by David Alazraki

Fri, Jan 11, 2013

The mobile smart phone revolution is in full swing, and the big players are in a heated battle to be on the top. At the core of this war is the operating system that runs the devices. Apple’s iOS 6.0 is very hot, while Android 4.1 has a slight edge in overall user preferences. Not necessarily new to the arena but making a big impact is the Microsoft Windows Phone 8 operating system. All have their unique benefits as well as pitfalls. Let’s take a look at the three smart phone operating systems and where they stand in 2013.

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Tags: Field service management software, Enterprise Mobility, Field Service Optimization, Developments in Field Service Management

Starting 2013 with a Bang

Posted by Oren Cohen

Fri, Jan 04, 2013

Few things get business owners and managers more excited than realizing a measurable return on investment (ROI) for their projects. What has been challenging is actually measuring the return after the investment. After coughing over all of those dollars to implement technology, where’s the bang for the buck?

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Tags: Field service management software, Workforce Management Tips, Field Service Optimization

2013 Predictions in Field Service

Posted by Michael Runshe

Fri, Dec 28, 2012

It is time to break out the crystal ball and take a look at some predictions for the field service industry. While no one can accurately predict the future, there are some interesting trends that have started in 2012 that may continue well into 2013 and beyond.

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Tags: Field service management software, Field Service Management for Enterprise, Field Service Management for Small Business, Mobile Workforce Management, Developments in Field Service Management