It can be difficult to fathom how big data would help a local field service business. Telco’s, utility services, plumbing, HVAC and others can actually benefit greatly from the use of big data in their operations and in making business decisions.
Tue, Jul 23, 2013
Wed, Jun 26, 2013
Any good business decision is backed by a thorough cost-benefit analysis. When evaluating field service management software you should carefully do your homework to make sure all of the costs and risks are identified along with the features and benefits of the solution.
Fri, Jun 21, 2013
No matter how experienced the technician is, the importance of on-the-job safety should never be downplayed. Your techs spend hours driving, working with electrical components, lifting, bending, and handling other work-related tasks each day - all while trying to stay in communication with your office. How can you be sure that they're working safely? Simple measures like regularly training your employees, utilizing field service dispatch software services, or implementing mobile GPS technologies can make a huge difference. To help you create an improved work safety plan, here are five smart practices for protecting your field techs.
Tue, May 21, 2013
Is your service-based business stuck in a rut? It may be time to consider upgrading to a sophisticated, cloud-based field service management software. Choosing to work with a platform that is specifically designed to simplify the processes of service scheduling, dispatch, customer care, and paperwork can significantly reduce the amount of time, money, and stress that is being consumed by your current procedures. Not convinced? Here's a look at 8 ways that the right field service management software can improve field efficiency, simplify administrative processes, and keep your customers happy.
Fri, Feb 01, 2013
The loss of a mobile device or intrusion from a hacker can be devastating for a regular consumer. For companies, mobile assets can hold valuable business intelligence that could place then entire company in jeopardy. Field service businesses must have mobile capabilities in order to dispatch technicians, communicate with the main office, and manage daily operations. Losing a smart phone, tablet or laptop in the field can grind business to a halt. Likewise there are other assets on your service trucks that must be protected such as tools, spare parts and other items.
Wed, Jan 30, 2013
Software as a service (SaaS) is an extremely popular approach for managing applications from development to database to deployment. The benefits of SaaS include reduced hardware procurement expenses, less maintenance, and easy management with remote developers and users.
Fri, Jan 18, 2013
The trend of Bring Your Own Device (BYOD) is spreading like wildfire across the IT community. Businesses from all types of industries are eager to reap the benefits of reducing costs for distributing and maintaining mobile devices such as smart phones, tablets and laptop computers.
Fri, Jan 11, 2013
The mobile smart phone revolution is in full swing, and the big players are in a heated battle to be on the top. At the core of this war is the operating system that runs the devices. Apple’s iOS 6.0 is very hot, while Android 4.1 has a slight edge in overall user preferences. Not necessarily new to the arena but making a big impact is the Microsoft Windows Phone 8 operating system. All have their unique benefits as well as pitfalls. Let’s take a look at the three smart phone operating systems and where they stand in 2013.
Fri, Jan 04, 2013
Few things get business owners and managers more excited than realizing a measurable return on investment (ROI) for their projects. What has been challenging is actually measuring the return after the investment. After coughing over all of those dollars to implement technology, where’s the bang for the buck?
Fri, Dec 28, 2012
It is time to break out the crystal ball and take a look at some predictions for the field service industry. While no one can accurately predict the future, there are some interesting trends that have started in 2012 that may continue well into 2013 and beyond.