2013 Predictions in Field Service

Posted by Michael Runshe

Fri, Dec 28, 2012

It is time to break out the crystal ball and take a look at some predictions for the field service industry. While no one can accurately predict the future, there are some interesting trends that have started in 2012 that may continue well into 2013 and beyond.

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Tags: Field service management software, Field Service Management for Enterprise, Field Service Management for Small Business, Mobile Workforce Management, Developments in Field Service Management

The Year in Review: Field Service

Posted by David Alazraki

Mon, Dec 17, 2012

2012 has been a fast paced year for the field service industry. There were some challenges that definitely impacted field service operations on many levels. Also there were some positive improvements that positively affected the industry. How did your business fare in 2012?

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Tags: Field service management software, Field Service Management for Enterprise, Dispatch Software, Field Service Management for Small Business, Developments in Field Service Management

Preparing Your Field Operations for the Next Superstorm

Posted by Keith Doherty

Fri, Nov 30, 2012

Hurricane Sandy's affect on the business sector has been greatly minimized thanks to the use of mobile technology. As many regions affected by the storm has dealt with extensive power outages, flooded roads and an isolated workforce, many businesses have been able to remain in service, thanks to mobile technology. In fact, Hurricane Sandy can be seen as the first real disaster that shows the advantages of cloud-based productivity services and teleworking.

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Tags: Field service management software, Field Service Management for Enterprise, Dispatch Software, Field Service Management for Small Business, Developments in Field Service Management

Election 2012 Results Are In: ClickSoftware Re-elected

Posted by Oren Cohen

Mon, Nov 12, 2012

The ballot box never lies – for the year of 2012, Gartner, Inc, has named ClickSoftware a leading choice for enterprises of any size looking for service optimization and workforce management! Our collective five centuries of experience in human years mean that users voting with their dollars will never be left in the cold. There is no question and no experience that our staff hasn't seen before. Unlike our esteemed competition, we won't just depend on empty phrases to sway you. We believe our record speaks for itself. Read on and decide for yourself.

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Tags: Field service management software, Field Service Management for Enterprise, Dispatch Software, Field Service Management for Small Business, Developments in Field Service Management

A Scary Story About a Field Service Job Gone Wrong

Posted by Erez Glinansky

Fri, Oct 19, 2012

It seemed like an easy enough job to do. But then things went terribly wrong.

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Tags: Workforce Management Tips, Field Service Management for Small Business, Developments in Field Service Management

Seasonal Business Challenges

Posted by David Alazraki

Wed, Oct 17, 2012

The field service industry is more susceptible to seasonal business trends than most other businesses. Some of the reasons for this are fairly obvious - HVAC is busier in hot summer months, plumbing can be busiest during the colder winter months. Any service business that must work outside does tend to have more activity in hotter weather than in the colder seasons.

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Tags: Workforce Management Tips, Field Service Management for Small Business, Developments in Field Service Management

Are you Falling Back Into Bad Habits?

Posted by Oren Cohen

Fri, Oct 12, 2012

Breaking old habits can be very difficult. When it comes to working in the field service industry, those old habits could be costing your business a lot of money. Time, productivity, and customer service can suffer greatly if the wrong habits are in place.

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Tags: Workforce Management Tips, Field Service Management for Small Business, Mobile Workforce Management

Does Technology Threaten Jobs?

Posted by Keith Doherty

Thu, Aug 30, 2012

Long gone are the days of the telephone company switchboard operator that connected your phone line to another. It is also rare today to find a milk delivery service. Thanks to technology, we can connect ourselves and we can pick up milk anytime we wish from the local market.

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Tags: Workforce Management Tips, Field Service Optimization, Field Service Management for Small Business

Transforming Expectations into Results

Posted by Carla Venti

Mon, Jul 23, 2012

Meeting customer expectations can be a challenge. Some customers are not always forthcoming with what they expect from a service call. But for those persons who have been in the field service industry for any length of time, there are some fairly standard customer expectations that apply to almost every work request:

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Tags: Workforce Management Tips, Field Service Management for Small Business, Developments in Field Service Management

Optimization Modeling: Designed for Efficiency

Posted by Adi Hod

Wed, Jul 04, 2012

When exploring ways to improve any operation, performing a modeling exercise is a proven method to:

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Tags: Field Service Optimization, Field Service Management for Small Business, Mobile Workforce Management