How does GPS enabled field service software help customer service?

Posted by Jessica Aceto

Mon, May 04, 2015

There are two types of people in the world, those who are on time and those who are late. This can also be said for field service organizations of the world, as there are those organizations who comply with SLAs and customer time expectations, and others who fall short. Field service organizations may think it’s okay to have one or two late or slow service times in a schedule of hundreds of technicians, however these few late arrivals can effect a business more than what may be assumed.

Read More

Tags: Field Service Management

Is an enterprise field service software right for my company? [VIDEO]

Posted by Jessica Aceto

Fri, May 30, 2014

 If you’re wondering whether an enterprise solution is right for your company, think about whether any of the following statements describe your current state:

- You struggle to keep an organized, effective schedule of available employees with the right skills for different jobs.
- You feel trapped by a day-to-day or week-to-week schedule and wish you could schedule further out in the future.
- You have to shuffle between different management systems and platforms in order to know what’s going on in your business.

An enterprise solution can help you solve all of these problems and more. Not only do you get a complete view of all work and work types in one centralized system, you also receive data that allows you to optimize your scheduling - and even schedule for the future.


Read More

Tags: ClickSoftware, Field Service Management, enterprise field service solution, video

It’s probably time for your field service dispatching to graduate from Excel [VIDEO]

Posted by Jessica Aceto

Tue, May 27, 2014

An enterprise software system can do leaps and bounds for a business struggling with scheduling issues. Even so, some business owners are often reluctant to write a check for a service they think they can do for free on Excel.

Well - they should think again. The reason an enterprise software system - like ClickSoftware, for example - is so much more powerful than using Excel is the amount of customization, data analysis and scheduling optimization that come from implementing this platform.

Sure, you can write fancy formulas and conditional formatting in Excel - but can Excel tell you the number of resources you'll have available a week from now? Or look at your business objectives - even skills - and create a schedule based on that?

Enterprise software systems aren't a perk - they're necessary if business owners want to get serious about peak performance and profitability in their companies.


Read More

Tags: ClickSoftware, Field Service Management, video