4 Reasons Why Enterprise Mobility is Here to Stay

Posted by Michael Runshe

Thu, Aug 01, 2013

Enterprise mobility is the new-age keystone for field service optimization. There are over 100 Million smartphone users currently in the US. That’s nearly a third of the total population! By 2014, Smart Insights predicts that mobile devices will completely overtake fixed forms of Internet browsing. What these numbers represent is that enterprise mobility is more than just a trend. Enterprise mobility is expected to grow by $114 billion between the year 2011 and 2017.  Here’s why it’s growing in popularity and here to stay.

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Tags: Enterprise Mobility, Trends in Enterprise Mobility

Field Service Software: Time to Trust Your Automated Routing Systems

Posted by Erez Glinansky

Sun, Jul 28, 2013

Are you taking full advantage of your field service management software? Unless you are able to tap into your automated routing program, you could be operating more efficiently, effectively, and safely on a daily basis.

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Tags: Field service management software, Enterprise Mobility, Mobile Workforce Management

Field Service Management for Enterprise: Using Big Data to Make Intelligent Decisions

Posted by Michael Runshe

Tue, Jul 23, 2013

It can be difficult to fathom how big data would help a local field service business. Telco’s, utility services, plumbing, HVAC and others can actually benefit greatly from the use of big data in their operations and in making business decisions.

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Tags: Field service management software, Enterprise Mobility, Field Service Management for Enterprise

Part 3: When Equipment is Stolen: Options

Posted by Avigail Shabtai

Mon, Feb 11, 2013

The National Insurance Crime bureau reports that equipment theft can be as high as $1 billion annually. Everything from vehicle computer systems and scanners to large pieces of construction equipment are stolen and then turned around to be resold.

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Tags: Enterprise Mobility, Workforce Management Tips, Mobile Workforce Management

Part 1: Theft in the Field: Securing Your Mobile Assets

Posted by Oren Cohen

Fri, Feb 01, 2013

The loss of a mobile device or intrusion from a hacker can be devastating for a regular consumer. For companies, mobile assets can hold valuable business intelligence that could place then entire company in jeopardy. Field service businesses must have mobile capabilities in order to dispatch technicians, communicate with the main office, and manage daily operations. Losing a smart phone, tablet or laptop in the field can grind business to a halt. Likewise there are other assets on your service trucks that must be protected such as tools, spare parts and other items.

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Tags: Enterprise Mobility, Field service management software, Workforce Management Tips

Devising a BYOD Strategy

Posted by Michael Runshe

Fri, Jan 18, 2013

The trend of Bring Your Own Device (BYOD) is spreading like wildfire across the IT community. Businesses from all types of industries are eager to reap the benefits of reducing costs for distributing and maintaining mobile devices such as smart phones, tablets and laptop computers.

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Tags: Enterprise Mobility, Field service management software, Workforce Management Tips, Mobile Workforce Management

Is Your Vehicle a Mobile Device? Telematics and the Service Industry

Posted by Keith Doherty

Wed, Jan 16, 2013

The mobile revolution is not just for smart phones and tablet computers. Vehicles have been leveraging some mobile technologies – called telematics– for some time now. And there are enhancements with vehicle telematics that have taken fleet optimization to new levels.

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Tags: Field Service Optimization, Enterprise Mobility, Mobile Workforce Management

5 Keys to Developing a Mobile Strategy

Posted by Erez Glinansky

Mon, Jan 14, 2013

As both businesses and consumers flock to mobile device utilization, there is a growing need for enterprises to develop strategies around mobile applications and devices. There are distinct advantages to using mobile devices in the workplace such as greater mobility, higher productivity, and more.

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Tags: Enterprise Mobility, Workforce Management Tips, Mobile Workforce Management

The Mobile Device Battle 2013

Posted by David Alazraki

Fri, Jan 11, 2013

The mobile smart phone revolution is in full swing, and the big players are in a heated battle to be on the top. At the core of this war is the operating system that runs the devices. Apple’s iOS 6.0 is very hot, while Android 4.1 has a slight edge in overall user preferences. Not necessarily new to the arena but making a big impact is the Microsoft Windows Phone 8 operating system. All have their unique benefits as well as pitfalls. Let’s take a look at the three smart phone operating systems and where they stand in 2013.

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Tags: Field Service Optimization, Enterprise Mobility, Field service management software, Developments in Field Service Management

5 Ways to Manage Your Customers' Expectations

Posted by Erez Glinansky

Wed, Dec 19, 2012

Understanding and helping to appropriately set customer expectations can be very challenging for the field service industry in particular. Consumers often expect immediate response and high quality work for a price that is below the cheapest competitor.

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Tags: Enterprise Mobility, Workforce Management Tips, Mobile Workforce Management