Gone are the days when customers were satisfied by technicians boasting purely technical skills. The modern consumer wants much more. While technical skills continue to be the vital aspect in this ever competitive market, the “service” aspect of service technicians is becoming increasingly important in setting apart businesses and satisfying customers. Here are 3 things your company can easily do to foster even happier customers:
Thu, Oct 23, 2014
Fri, May 30, 2014
If you’re wondering whether an enterprise solution is right for your company, think about whether any of the following statements describe your current state:
- You struggle to keep an organized, effective schedule of available employees with the right skills for different jobs.
- You feel trapped by a day-to-day or week-to-week schedule and wish you could schedule further out in the future.
- You have to shuffle between different management systems and platforms in order to know what’s going on in your business.
An enterprise solution can help you solve all of these problems and more. Not only do you get a complete view of all work and work types in one centralized system, you also receive data that allows you to optimize your scheduling - and even schedule for the future.