Why Your Customers Want You to Optimize Your Field Service Scheduling

Posted by Adriana Olaya-Pineda

Thu, Oct 23, 2014

image source:  Dmitry Mordolff

Gone are the days when customers were satisfied by technicians boasting purely technical skills. The modern consumer wants much more.  While technical skills continue to be the vital aspect in this ever competitive market, the “service” aspect of service technicians is becoming increasingly important in setting apart businesses and satisfying customers.  Here are 3 things your company can easily do to foster even happier customers:

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Tags: enterprise field service solution

Is an enterprise field service software right for my company? [VIDEO]

Posted by Jessica Aceto

Fri, May 30, 2014

 If you’re wondering whether an enterprise solution is right for your company, think about whether any of the following statements describe your current state:

- You struggle to keep an organized, effective schedule of available employees with the right skills for different jobs.
- You feel trapped by a day-to-day or week-to-week schedule and wish you could schedule further out in the future.
- You have to shuffle between different management systems and platforms in order to know what’s going on in your business.

An enterprise solution can help you solve all of these problems and more. Not only do you get a complete view of all work and work types in one centralized system, you also receive data that allows you to optimize your scheduling - and even schedule for the future.

 

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Tags: ClickSoftware, Field Service Management, enterprise field service solution, video