7 Benefits of Smart Metering in the Water Utilities Sector

Posted by Avigail Shabtai

Wed, Dec 11, 2013

Smart Metering technology is enhancing the world’s water management and conservation resources.  Prior to Smart Metering, public utilities had to either manually read water meters or use Automatic Meter Reading (AMR) systems, which transmit data at fixed intervals to a central data base. 

Read More

Tags: Workforce Management Tips, Developments in Field Service Management

4 Field Service Mobility Lessons From Typhoon Haiyan

Posted by Avigail Shabtai

Thu, Nov 14, 2013

Super Typhoon Haiyan has many field service industries asking – is my company prepared to withstand a super storm? The truth is – no field service provider can predict whether something as tragic and epic as Typhoon Haiyan will someday afflict their service area. Preparing for the worst is all you can really do in response to such horrific worldly news.

Read More

Tags: Workforce Management Tips, Developments in Field Service Management

BYOD Policies Essential For Preventative Maintenance

Posted by Oren Cohen

Mon, Nov 04, 2013

Even in the most demanding preventative maintenance positions, companies that employ a BYOD (Bring Your Own Device) policy will inevitably face the question of whether a device is helping or hurting productivity. A proactive approach to outlining what is and isn't acceptable, as well as expected usage, can help guide not only your employees but your organization through the potential obstacles of BYOD out in the field and ensure you come out ahead. While banning some potentially disruptive devices entirely may seem like a good idea in the short term, in reality, "harnessing" them with some carefully-crafted rules can help with issues such as field service scheduling challenges.

Read More

Tags: Mobile Workforce Management, Developments in Field Service Management

Going Green in 2013

Posted by Keith Doherty

Thu, Jan 24, 2013

Green initiatives are included in many business plans for 2013 and beyond. For the field service industry, environmental programs can be a bit more challenging. Employees are often out of the office, communications can be difficult, and traditional business practices can be a challenge to change.

Read More

Tags: Mobile Workforce Management, Developments in Field Service Management

The Mobile Device Battle 2013

Posted by David Alazraki

Fri, Jan 11, 2013

The mobile smart phone revolution is in full swing, and the big players are in a heated battle to be on the top. At the core of this war is the operating system that runs the devices. Apple’s iOS 6.0 is very hot, while Android 4.1 has a slight edge in overall user preferences. Not necessarily new to the arena but making a big impact is the Microsoft Windows Phone 8 operating system. All have their unique benefits as well as pitfalls. Let’s take a look at the three smart phone operating systems and where they stand in 2013.

Read More

Tags: Field Service Optimization, Enterprise Mobility, Field service management software, Developments in Field Service Management

The Rise of Enterprise App Stores

Posted by Avigail Shabtai

Mon, Jan 07, 2013

The mobile world is now filled with “apps” – software applications that can be downloaded or accessed via mobile devices such as smart phones or tablet computers. The consumer application stores have become extremely successful in providing apps that do everything from create grocery lists to mobile games for kids. Apple’s app store and Google’s Play store are just two examples of very successful app stores that provide free apps as well as fee-based apps.

Read More

Tags: Workforce Management Tips, Mobile Workforce Management, Developments in Field Service Management

2013 Predictions in Field Service

Posted by Michael Runshe

Fri, Dec 28, 2012

It is time to break out the crystal ball and take a look at some predictions for the field service industry. While no one can accurately predict the future, there are some interesting trends that have started in 2012 that may continue well into 2013 and beyond.

Read More

Tags: Field service management software, Field Service Management for Enterprise, Mobile Workforce Management, Field Service Management for Small Business, Developments in Field Service Management

The Year in Review: Field Service

Posted by David Alazraki

Mon, Dec 17, 2012

2012 has been a fast paced year for the field service industry. There were some challenges that definitely impacted field service operations on many levels. Also there were some positive improvements that positively affected the industry. How did your business fare in 2012?

Read More

Tags: Dispatch Software, Field service management software, Field Service Management for Enterprise, Field Service Management for Small Business, Developments in Field Service Management

Utilities Utilizing Utilization Utilities

Posted by Avigail Shabtai

Fri, Dec 14, 2012

Once there was a dispatch service company,

Read More

Tags: Workforce Management Tips, Mobile Workforce Management, Developments in Field Service Management

Trends in Enterprise Mobility Part 6: Mobile Security

Posted by Michael Runshe

Wed, Dec 12, 2012

Issues in Mobile Data Security

Enterprise mobile technology has led to an exponential increase in data transmission from every corner of the globe. The use of larger and varied networks transmitting more information from more devices appears, on the surface, to be a security nightmare. Essentially, the worst case scenario of enterprise networks can be reduced to a dystopian security nightmare of countless employees using infinite devices with sensitive company information on them, transmitting data over unsecured networks. And that's not including the very real possibility of your employees losing their phone/tablet/laptop.

Read More

Tags: Enterprise Mobility, Mobile Workforce Management, Developments in Field Service Management