One of the most important trends that came out of field service this past year was the re-emphasis on customer service. We were curious about what customers had to say about their service software in 2014 and how things can continue to improve for 2015. We decided to team up with Software Advice, a company that researches field service technology, in order to go over their latest survey report where over 8,000 consumers of residential services were surveyed on how and what types of software could be better utilized by service organizations. One of their head researchers for this report, Justin Guinn, helped answer a few questions on what exactly they found from the report.
Wed, Oct 29, 2014
image source: armymaterielcommand
Global Warming has been on the rise and temperatures are increasing at the fastest rate ever recorded! According to a study by the Natural Resource Defense Council many scientists believe that if significant changes are not made, the average U.S. temperature will increase anywhere from 3 to 9 degrees by the end of this century. The environmental movement is a scientific, social, and political movement to address such environmental issue and has been on the rise. It is imperative that we find cleaner and greener sources of energy, such as solar power, to decrease the harmful effects of other energy sources, such as the burning of coal, gas, and fossil fuels. Less carbon emissions means the Earth will be a happier planet!
Fri, May 30, 2014
If you’re wondering whether an enterprise solution is right for your company, think about whether any of the following statements describe your current state:
- You struggle to keep an organized, effective schedule of available employees with the right skills for different jobs.
- You feel trapped by a day-to-day or week-to-week schedule and wish you could schedule further out in the future.
- You have to shuffle between different management systems and platforms in order to know what’s going on in your business.
An enterprise solution can help you solve all of these problems and more. Not only do you get a complete view of all work and work types in one centralized system, you also receive data that allows you to optimize your scheduling - and even schedule for the future.
Tue, May 27, 2014
An enterprise software system can do leaps and bounds for a business struggling with scheduling issues. Even so, some business owners are often reluctant to write a check for a service they think they can do for free on Excel.
Well - they should think again. The reason an enterprise software system - like ClickSoftware, for example - is so much more powerful than using Excel is the amount of customization, data analysis and scheduling optimization that come from implementing this platform.
Sure, you can write fancy formulas and conditional formatting in Excel - but can Excel tell you the number of resources you'll have available a week from now? Or look at your business objectives - even skills - and create a schedule based on that?
Enterprise software systems aren't a perk - they're necessary if business owners want to get serious about peak performance and profitability in their companies.
Wed, Jan 15, 2014
Fri, Nov 15, 2013
Wed, Nov 13, 2013
Mobile technology needs to be adaptable, especially when it comes to field service companies with their workforce in multiple countries, speaking multiple languages. We're all used to our mobile phone allowing us to select a language for day-to-day activities, but what about when it comes to a mobile workforce? What exactly does it take to customize these languages for field service workers around the world?