How does your workforce handle customer interaction management? [Video]

Posted by Jessica Aceto

Tue, Feb 03, 2015

Transcript

Regardless of which service industry a company might be competing in, failure to optimize customer interaction management can lead to significant issues by way of revenue and brand stature.

Hi there, and welcome to the Euclides Technologies blog.

Of all the functions that automation software have helped to improve, client relationship management might be the one most significantly enhanced through the use of advanced technology.

By centralizing management of customer interactions, automating reminders and streamlining performance feedback surveys, supervisors will have a more comprehensive and timely perspective of what needs to be done to improve their brand client retention rates.

Compared to other scheduling of the past, these technologies raise service companies to the height of their industry.

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