Welcome back for the final video of our four-part series on upping your utilities customer service. If you've missed our other videos, follow the links below to get caught up - we've been sharing some great tips. Now for our last word of advice - how do you know which field service solution is right for your business?
Think flexibility before you think of anything else. You need to find a solution that fits the size of your company and has the necessary features in line with your field service needs. Cloud-based solutions are an excellent option for small- to medium-sized businesses, whereas a larger utilities company may want to have an on-premise solution
For best results, make sure you settle for nothing less than a solution that will optimize your schedule automatically. This will not only help to free-up your IT department but will also help increase visibility of your field service schedule for more efficiency during outtages or emergency maintenaince. If you need a fast implementation, be sure to research cloud-based options that are known for their easy integration into other CRMs and back-end solutions.
Following the practices we've shared [link to first video] and choosing the right scheduling solution will no doubt take your utility’s customer service to the next level. If you have any questions about our video tips, feel free to email us or click on the link below to get in contact!
How can field service solutions increase your utilities customer service?: Part 1
How can field service solutions increase your utilities customer service?: Part 2
How can field service solutions increase your utilities customer service?: Part 3