In any industry or market, the companies that achieve the most intelligent management of operations tend to enjoy the largest breadth of opportunities to drive revenues higher.
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For service industry competitors, one of the more important aspects of operational management will always be the workforce, especially when field activity is high.
Rather than drifting through the day-to-day and not putting much thought into improving workforce performances, service businesses can leverage analytics through reports that will provide insights.
These insights can then be used to achieve more optimal productivity, efficiency and staff engagement across the board, yielding a better chance at continuous performance improvements as a result.
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