Get smart with service workforce analytics [Video]

Posted by Jessica Aceto

Tue, Feb 24, 2015

Transcript

In any industry or market, the companies that achieve the most intelligent management of operations tend to enjoy the largest breadth of opportunities to drive revenues higher.

Hi there, and welcome to the Euclides Technologies blog.

For service industry competitors, one of the more important aspects of operational management will always be the workforce, especially when field activity is high.

Rather than drifting through the day-to-day and not putting much thought into improving workforce performances, service businesses can leverage analytics through reports that will provide insights.

These insights can then be used to achieve more optimal productivity, efficiency and staff engagement across the board, yielding a better chance at continuous performance improvements as a result.

We hope you have a good day, and see you again next time!