The youngest, greenest industries are going to have to make up some serious ground on traditional energy providers in the customer engagement arena, as they are starting from scratch in many ways.
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Because solar energy establishments are relatively novel, decision-makers in the sector will need to find ways to build customer engagement and interest, then sustain a preferable brand image over time. Customer interaction management software can significantly improve a firm's ability to achieve these objectives.
With a more seamless and centralized system in place to oversee service appointments, work order management and feedback monitoring, solar firms will be more likely to achieve exceptional customer experiences.
So, how will your solar energy firm handle client relationship management?
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