How can field service solutions improve your utilities customer service?: Part 1 [VIDEO]

Posted by Jessica Aceto

Fri, Jun 20, 2014

When it comes to utilities, happy customers can be the key that makes or breaks your business - but keeping them isn't always that easy.

In this first of four videos on how field service solutions can improve your utilities customer service, I want to talk about automating your schedule. Did you know that utilities who automate their schedule see an improvement in productivity of their technicians by up to 35 percent?

Not only does this mean better service for your customers - it means higher ROI for you, since more work is getting done with the same amount of money. And here's another tip: providing schedulers with an up-to-date view of field activity can help automatically reduce scheduling delays, not to mention improve your emergency response.

A scheduling solution optimizes your processes, which in turn allows you to better serve your customers. Check back soon for another can't-miss tip on improving your utility customer service.

Tags: video