To compete in today's market, it is essential to be proactive with customer needs. Customers today are quick to jump on social media and rant - or rave - about a company, which means it's your job to use this to your advantage.
How? By keeping the communication lines with customers open at all times and keeping a high level of transparency in your work. Implementing a cost-effective scheduling solution with the right features to meet your customer's need for communication will be key.
You want a scheduling solution that can remind field service techs of their schedule ahead of time and allow immediate appointment bookings with the right resources allocated. Imagine having a software that allows field technicians to communicate with customers viatext or email and right from their mobile device.. Priceless - and a sure way to get your customer's attention.