How can field service solutions improve your utilities customer service?: Part 2 [VIDEO]

Posted by Jessica Aceto

Tue, Jun 24, 2014

 

To compete in today's market, it is essential to be proactive with customer needs. Customers today are quick to jump on social media and rant - or rave - about a company, which means it's your job to use this to your advantage.

How? By keeping the communication lines with customers open at all times and keeping a high level of transparency in your work. Implementing a cost-effective scheduling solution with the right features to meet your customer's need for communication will be key.

You want a scheduling solution that can remind field service techs of their schedule ahead of time and allow immediate appointment bookings with the right resources allocated. Imagine having a software that allows field technicians to communicate with customers viatext or email and right from their mobile device.. Priceless - and a sure way to get your customer's attention.

 

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