The push to heighten operational efficiencies, mitigate risks, and contain costs is common to Energy industry’s complex and widely distributed operations.
Vital to this effort is the optimization of field service workforce through all phases of energy lifecycle. Field service automation and service dispatch scheduling software are essential components of this. Some of the essential functions of mobile workforce management in the energy industry involves, assignment of workers to jobs based on flexible criteria, determining least cost routing, monitoring and managing workers in real-time, ease of response to changing conditions, and continuous data reporting.
Here are four overarching ways implementing the right mobile workforce management software can help improve the bottom line of your energy enterprise:
1. Optimized Scheduling
Proven dispatch scheduling software is key to effective mobile field management. It helps ensure that the right worker with the right skills gets to the right job as quickly as possible. This is especially critical in upstream operations, where the integrity of wells and pipelines can be jeopardized by the lack of immediate response.
The best of dispatch scheduling software also helps bolster overall labor effectiveness through automated tracking and analysis of key variables, such as worker availability, skill set and performance. This data when accumulated provides the basis for analysis of field service outcomes against key performance indicators. Using a flexible mobile reports system, an E&P management team can immediately act to improve productivity.
2. Empowered Planning
Employee absences, subcontractor usage and the minimization of overtime are but some of the cost and resource factors that need to be accounted for in scheduling. Planning softwares that are seamlessly integrated with a dispatching module is key to effective workforce management and cost containment.
3. Work Order Management
Work order management software can support service dispatching and field service automation. It can also integrate its data with back office CRM and ERP systems, helping extend asset life by matching the correct worker and parts to a job and providing the correct location for faster technician response time.
4. Back Office Integration
Energy enterprise field service dispatch scheduling softwares that aren't seamlessly integrated with back office systems – CRM, Financial, HR, Asset Management — is of limited utility. Information needs to be transparently available to all enterprise users for operational awareness, effective management, and cost containment.
Availability of field service data to your energy enterprise departments and systems promote better business decisions and helps reveal emerging trends. Enterprise field service automation and service dispatch scheduling software must be integrated into back office without additional effort.
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