Another exciting Super Bowl Sunday is upon us. Not only is it time for wings, pizza and beer, but it's also time for one of the most watched sport events that will be televised this entire year. With such a highly watched event, you might wonder how they pull it off year after year without a glitch. Similar to field service management, the Super Bowl always needs to have the right people, in the right place, at the right time.
We know that MetLife Stadium has everything under control this year, but we thought we'd share some tips for field service management that they could use to have the most optimized Super Bowl that any one will remember.
1. Use Mobility Enabled Software
When you use mobility enabled software for field service operations, you can capture information as it is created and make it available to the entire organization. This is a definite plus for ever changing events such as the Super Bowl. There are many mobility benefits, one being real-time visibility and reduction of communication time between field service groups.
2. Use Integrated Field Service Scheduling Software
Integrate scheduling with other related enterprise data could make the Super Bowl more intelligent. Intelligent scheduling software optimize schedules for maximum efficiency and manage unexpected events without upsetting ongoing service. This is definitely handy when it comes to planning for patrons arriving at the beginning and at the end of the game, where emeergencies or cases of "stolen seats" may occurr.
3. Find the Right Person for the Job
Assign personnel so that the person with the optimal skillset is the one on the job. Good resource scheduling software can optimize calls to consistently ensure the best human resource with the right skill set and the right tools gets assigned to a job. You wouldn't send a half-time show back-up dancer to help usher people to their seat, would you?
4. Create Effective Teams
Collaboration is the name of the game when it comes to the Super Bowl. This goes for teams on and off the field. You can share information instantly and engage in problem solving with others by utilizing real-time social contact. Consider creating collaboration teams in advance and including them optionally with your service call specification. Ushers and side-line professionals could stay in contact with each other via a field service app, which enables them to collaborate in the field technically and socially.
5. Use Real Time Analytics
Real time analytics will help you evaluate situations and critical events as they arise (injuries on and off the field). A field service management solution would utilize reporting capabilities to mobile users wherever they may be, and this goes for any sideline crew or ushers who may need to be warned of situations before they get out of hand. Ushers can view reports such as travel distance or completed tasks, in order to focus their attention and not waste time getting to a problem that's already been solved. Analytics are also useful for management after the game - to see how well service teams performed and what they could do better next time.
Let us know who you're cheering for @EuclidesTech or by leaving your comments below!
Image credit: EJC Football