This is the time of year when everybody makes resolutions for improvements, and field service organizations are no exception. Instead of resolving to lose weight or workout more, field service companies should aim to adopt resolutions that will help them achieve an increased revenue and happier customers.
1. Ensure techs arrive when promised
Nothing infuriates customers more than service maintenance repair men who do not arrive when they said they would. Adopting a new field service dispatch solution will help keep schedules on track while making customers happy at the same time.
In field service industries, the schedule can be at times sporadic and unpredictable, and thus problem resolution sometimes takes longer than planned. By improving the field service dispatch process of your enterprise, you can re-plan schedules on the fly and juggle the assigned jobs over the course of the day.
2. Optimize routes to minimize backtracking
You will be amazed at how much more productive the team is when they spend more time on customer sites than they do traveling between them. Field service solutions help your enterprise create the most efficient routes for your field service techs, ensuring the efficiency of your field service dispatch process. They also take skill and parts availability into account, so you are more likely to be able to make repairs with a single visit.
The result is that your team can complete more calls in a day and resolve more issues on a first call. That saves time and manpower, keeping your field service costs low.
3. Streamline expense reporting and part tracking
If your team has to wait until they’re in the office to record mileage or parts usage, you’re probably leaving money on the table. Even the most conscientious techs will forget to add some of the parts they used or exactly how long it took them to make the repair. Adopting an automated enterprise mobility system allows techs to record parts and labor onsite so billable items don’t fall through the cracks.
4. Increase revenue with proactive maintenance
Savvy companies know that field service can be a revenue generator. One way to increase the revenue from field service operations is to use maintenance scheduling software to proactively manage preventive and periodic maintenance so that you don’t have to rely on customers remembering to call. The result is a more consistent service billing, in turn increasing your revenue per call.
Proactive maintenance leads to happier customers because the equipment runs more efficiently and is less likely to break down unexpectedly. Happier customers and more revenue – that’s a resolution every field service organization should aim for each year.
Field service organizations that successfully adopt these resolutions in 2014 will surely reap benefits!
Image Credit: Pedro Vezini