Is your business equipped with the right tools to keep up with today’s fast paced market? For electricity providers, field service optimization is no longer an option – it’s a necessity. Your business depends on meeting the demands of your customers with speed and quality service, especially during an outage. Here are the 5 tips you need to get started.
1. Consider your goals
Your first step is to examine the goals and needs of your electricity company to determine how field service optimization solutions can be utilized. Perhaps you need to speed the job lifecycle or improve on customer service. Workforce management software will help to streamline processes and enterprise mobility will bridge the communication gap between your office, fleets and customers.
Note: Remember to select a workforce management software solution that will work across all mobile device platforms.
2. Create an Enterprise Mobility Policy
Once you’ve determined which tools and workforce management software will best meet your business needs, you’ll want to draft a policy that clearly outlines enterprise mobility expectations. Mobile devices will bring important business information to remote employees to hugely benefit their ability to perform outside of the office. But with this data accessibility, there also trails a lot of distraction because there is no longer a divide between personal and business smartphone or tablet use. Especially for electric utility companies that institute a BYOD policy. For this reason, you need to protect your company data and productivity by clearly outlining rules regarding mobile device usage, data storage and other security expectations.
3. Utilize Enterprise Mobility to its Fullest Potential
We live in a world full of applications that help us to remember, communicate, locate and track the details of our days. Part of field service optimization involves taking full advantage of the many business-based applications available to utility companies. Without them – what’s the real point of enterprise mobility? From information gathering and GPS tracking to inventory updating and obtaining payments, enterprise mobility makes completing tasks and communicating in real-time easy.
4. Implement a Security Plan
While the benefits of enabling enterprise mobility are numerous, there are also some serious risks. Providing such a heightened level of access to company data also means that data can potentially fall into the wrong hands. Know how your electricity company will handle an information breach before such an event occurs. Your mobile security plan should include a way to remotely wipe out company data in the event a device is lost or stolen. All information should be encrypted and password protected. Your business should mandate regular security and software updating and repeatedly change passwords for optimal security protection.
5. Stay Up To Date
As an electricity provider, the missing link between your field service optimization efforts and workforce management software is enterprise mobility. The bottom line is – in order to compete in today’s market, your fleets need heightened communication and access to information. Assess your business goals and properly fit enterprise mobility applications and policies to help you achieve those goals. Your workforce management software, cloud service and enterprise mobility plan should be able to change and evolve with technology by offering updates and expansion packages for increased field service optimization.
Note: Do your homework. Be sure to understand all the security measures your company can take to ensure that enterprise mobility provides all the benefits without any of the risks.
Image Credit: Uncleweed