2013's Top 5 Challenges to Enterprise Mobility and How to Resolve Them

Posted by Ross Carman

Wed, Oct 16, 2013

workforce management enterprise mobilityEnterprise mobility has opened up limitless possibility for businesses, boosting customer service capability and employee productivity through optimized enterprise mobility management solutions and the implementation of new-age technology. But with the evolution of the enterprise comes a whole new set of challenges that industry leaders are working hard to overcome.

Here are the top 5 challenges of 2013 that enterprise mobility faces and how your business can resolve them.

1. The Divide Between Personal & Professional Device Use

BYOD has created a gray area for businesses near the line that should separate company and personal information. You want your employees to have the tools necessary to perform well and instituting a BYOD policy is an excellent way to invite the use of such tools without incurring additional costs on the company. But when these tools play host to personal and company information, it becomes increasingly difficult to draw the line between what is acceptable and what isn’t for use during business hours. It can also be tricky to manage these devices because your business must always respect personal boundaries, thus bringing us to the first major challenge that enterprise mobility management solutions seek to resolve.

Resolution

There are a variety of mobile device management solutions available (like that offered by ClickSoftware) to create two separate environments within a single device; personal and professional. By defining and segregating these two worlds, you’ll be able to better manage the professional sector of your employee’s device.  Next, draft a policy that clearly outlines what is acceptable and unacceptable device use.

Put into place a regular maintenance check on all devices to ensure that security is up to date, data is being stored and discarded properly and all applications are running smoothly. Require that every employee sign off on the policy and hold them accountable if rules are broken. The alternative route is to eliminate BYOD entirely and invest in a fleet of mobile devices that are company owned. This way, you’ll have complete control over every element of the device.

2. Minding the Meandering Maze of Applications & Software

Another challenge that enterprise mobility management solutions aim to fix is knowing how to implement applications and software across the board so that all devices are seamlessly working together to enhance communication and productivity while allowing for fluid mobile information gathering and inputting.

Resolution

Move your company to the cloud. Your information and applications will exist within a centralized hub that can be accessed by any employee you choose to give permission to without the confines of geographic location or time constraints. Do your research and settle on a cloud platform that is compatible with the most popular devices so as to cater to the tools your employees are already accustomed to using.

3. Solidifying Security

Today’s enterprise mobility management solutions must focus on the newest challenge that has surfaced in lieu of transferring pertinent information from the confines of your business walls to the virtual territory of cloud computing. Security is a major issue that can sometimes throw a lot of hurdles into the race. And this challenge is made increasingly difficult to face because in order for enterprise mobility to work, there must exist a balance between security and usability.

Resolution

Invest in the newest mobile devices instead of allowing outdated device use. Newer devices will run the most up-to-date security measures. There are also enterprise-grade security apps that your mobile workforce can adopt to help safeguard critical data. Your business can also create a separate VLAN for mobile traffic to keep remote users on a segregated avenue than that of the rest of your company. Lastly, make security maintenance a regular task for your employees. They should routinely change passwords, always apply system and device updates and have a clear understanding of what data can be stored on their device and how to properly dispose of company information once it’s no loner needed.

4. Devising a System for Stolen Devices or Unauthorized Access

When a mobile device is configured to access sensitive company information and applications, it becomes worth so much more than just a device. And because mobile devices can be easily stolen or lost, the risk for data falling into the wrong hands is greater than ever. Enterprise mobility management solutions must have a plan in place to deal with lost, stolen or unauthorized data access.

Resolution

Adopt security measures that allow you to quarantine a device that has been reported lost or stolen. Many security applications will notify administration if too many failed password attempts have been made on a device and remote deletion of all company information can be performed if the device is up-to-date and equipped with the proper precautions. Only allow pre-approved devices access to company information. Mandate that every employee device be digitally certified with your company’s system to ensure that unrecognized devices cannot gain access.  

5. Bridging the Mobile Access Gap

Enterprise mobility isn’t just about accessing email or having the ability to search the Internet. Field service employees are taking on more applications than ever to bolster their ability to provide superior field performance. Remote access to tools like CRM, work-order management, GIS and mapping and inventory databases are essential to employee performance but these access points are rarely designed for mobile admission.

Resolution

Enterprise mobility management solutions tackle this challenge by suggesting that companies acquire support that allows any software that is used in a LAN environment to also be used on the go. Managing application traffic can also help to improve the mobile experience for employees by avoiding lost connections or application crashes.  

This new work environment that is breaking barriers and defying the confines by which we once conducted business certainly has its challenges. But it’s important to remember that the benefits far outweigh the difficulties. By harnessing these enterprise mobility management solutions and remaining aware of the challenges that your business may face, you can protect against the pitfalls and wreak all the positives that enterprise mobility offers. When you know the dangers and how to bypass them, it’s nothing but smooth sailing.

 

Schedule a ClickSoftware demo with Euclides Technologies.

Image Credit: MoDOT Photos

Tags: Field Service Management for Enterprise, Enterprise Mobility