6 Common Challenges in Workforce Management and How to Resolve Them

Posted by Oren Cohen

Tue, Oct 08, 2013

workforce management tipsWorkforce management requires the exceptional maintenance of all working parts of the field service job lifecycle in order to produce a functional and profitable operation. It’s a task that is highly involved and, by nature, accompanied by many challenges. More recently, an important part of this position entails optimizing processes to benefit internal operations and influence increased productivity for mobile workforces as well. The top contenders of the marketplace have encountered these 6 challenges and learned to rise above in order to establish a lead position.

1. Predicting Volume

Staffing and call coordinating is a delicate dance that must be perfectly in step with the rhythm of demand in order to allow for profit. One of the more difficult challenges in mobile workforce management is knowing the industry well enough to predict trends in field service job volume.  Without it, the mistake of over or under staffing could pose serious problems for business numbers and customer or employee satisfaction. The key to overcoming this challenge involves the adoption of inundated workforce management software that processes forecasting data for you and delivers more accurate short-term and long-term projections.

2. Communication

As teams evolve from stationary office workers to field service mobility masters, so do their means for communication and the importance of staying connected. Now more than ever, avenues must be made available in order to properly manage fleets on the road. Shortcomings in this area could nearly halt business operations but enterprise mobility can overcome this challenge by adopting a few optimized responses to this new-age workforce. 

3. Mobile Devices

Workforce management should adopt a BYOD policy or issue company-owned mobile devices to employees as a means to connect with information and the office while they’re out on the road. This not only gives them every advantage necessary to out-perform in the field but also keeps them closely connected to home base operations, influencing a fluid flow of information that’s essential to making more accurate workforce management decisions.

4. Workforce Management Software

Next, workforce management needs to invest in mobile workforce management software that automates and creates a repository of information from which, employees and their mobile devices can access while in the field. The bridge that brings this information to key team members involves running a cloud-based operation that eliminates geographic location barriers and boosts efficiency.

5. Nurturing Growth

As optimization bolsters productivity, the hope is that business will increase and your company will expand. With growth, especially in the current technology-based climate, there is a necessity to fill new positions with candidates who are qualified. Mobile workforce management also needs to be able to recognize when skill sets that your company may not be familiar with are needed and how to acquire individuals who fit that mold. In order to accomplish success in growth, mobile workforce management must be up-to-date on all the latest trends and what they mean for the future of enterprise mobility.

6. Employee Compliance

Field service mobility means that mobile workforce management must be vigilant in their observance of employee compliance with the rules. With staff spending more time on the road and less time under the supervision of the office, it’s important to monitor their hours to make sure they are working productive days that meet the company standard. With the implementation of workforce management software and the connectivity of mobile devices, maintaining awareness regarding the whereabouts of your field service teams will be effortless. Software tracks job status in real time and mobile devices influence a constant open avenue for communication.

For the challenges faced by mobile workforce management, reprieve can often be found by staying informed and educated about the future of enterprise mobility, investing in workforce management software and approaching field service mobility with increased communication through the implementation of cloud-based data and mobile devices that boost productivity. These tools enable mobile workforce management to stay better informed, make wiser predictions and maintain organization, even during periods of growth.

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Image Credit: Victor1558

Tags: Workforce Management Tips, Mobile Workforce Management