Enterprise Connection: 4 Mobility Needs for Field Service Management

Posted by Avigail Shabtai

Fri, Sep 06, 2013

enterprise mobility softwareService based companies are all about being on the go and in constant motion. As such, your enterprise mobility needs far exceed those within other industries. With employees driving from job site to job site and dealing with unexpected changes, it's important that you are able to keep a close eye on where everyone is and what is going on.

Fortunately, technology can make this process a whole lot easier. With the right field service mobile applications, you'll find that all of your needs will be met so that you can operate more efficiently and effectively. Here's a look at four mobility needs that can be met with a great service software program.

1. Schedule Changes

In the service industry, technician schedules may change at the drop of a hat. If an emergency call comes in, or a major client needs to be squeezed in quickly, dispatchers must have the ability to quickly convey these adjustments to the field team. Unfortunately, without the right field service mobile applications in place, this can prove to be far more challenging that it initially seems. In some cases, schedulers and administrative personnel may attempt to communicate with technicians via text messages or e-mails, but it's too easy for technological errors to prevent messages from transmitting in a timely manner. And if a technician is on the job or driving, he or she may not be able to respond to phone calls or messaging services, leaving dispatchers to wonder if a field worker will actually report to the job site. Adopting a synchronized mobile service will eliminate these problems. Schedules can be adjusted in real-time so that everyone can feel confident that they are on the same page. 

2. Customer Details/Information

There is nothing more frustrating to a field technician (or a customer) than arriving at a job site without all of the necessary details. Is there a building access code? Where are service personnel allowed to park? What is the phone number of the on-site representative? Without this information, your technician will be wasting time and irritating your clients. When the administrative and field side of your business are able to constantly communicate this information and see job-site details through field service mobile applications, you won't have to worry about this. Technicians can leave tips for other employees, and any specific information can be stored under a job's name or address for instant access.

3. Work Order Processing

In order for your administrative team to be able to close out jobs and process invoices, a signed work order must be received. This often means that technicians are forced to report to the office more than you would like, adding up to significant amounts of down time. On top of this, it's not uncommon for work orders to "go missing" or become damaged in the time between the job and when the field employee was able to return to home base. The best way to resolve this issue is to eliminate the middle man and utilize field service mobile applications that can transmit work orders. As soon as work is completed, the work order can be sent to the office for electronic storage and further processing. 

4. Time Sheet Transfers

Are you and your team getting tired of chasing down timecards? Investing in field service mobile applications that are able to digitize the time sheet process will save you a lot of time and hassle. And when timecards are handled electronically, you'll always have a paper trail for legal purposes. 

How could your business be improved by taking advantage of high-tech field service mobile applications? 

Image Credit: Siemens PLM Software

Tags: Enterprise Mobility, Field Service Management for Enterprise