Field Service Software: Time to Trust Your Automated Routing Systems

Posted by Erez Glinansky

Sun, Jul 28, 2013

field service managementAre you taking full advantage of your field service management software? Unless you are able to tap into your automated routing program, you could be operating more efficiently, effectively, and safely on a daily basis.

Here's a look at just three of the many benefits that you can expect when you make the decision to integrate your GPS tracking and routing system into your service software solution. 

1. Schedule Each Day More Efficiently

Without any type of automatic routing system in place, your service schedulers and dispatch operators are probably required to spend a great deal of their time studying maps, and attempting to plan efficient routes. As your team tries to coordinate a schedule in which planned service calls are strategically assigned along a continuous route or within a designated locale, it's easy for them to become stressed out when an emergency call throws off their plans, or things simply become too complicated.

On the flip side of things, your field technicians may become frustrated when their schedules require them to drive from one side of town to the other and back again because of scheduling conflicts. Ultimately, the only way to resolve these issues is by integrating an automated routing system into your field service management software. Providing real-time updates on technician whereabouts, your closest skilled assets, and the speed and direction of each field tech's travels, your system will enable your dispatchers to see the "big picture" and make smarter, more efficient decisions about scheduling.

2. Make Changes on the Fly

What happens if a freeway closes down, or if a priority service call comes in while your technician is en route to another job? If you're making use of your automatic routing program within your field service management software, this won't be a problem. Regardless of what happens, your dispatch team will be able to make smart choices about who is qualified to respond to a call, and how to get them from Point A to Point B. With just a click of the mouse, office personnel will be able to pinpoint a tech's location and determine the most efficient route from him or her to take to their next job. And if a customer is in need of specialized emergency service, your team will easily be able to track down the closest resource(s) and their current availability so that "the unexpected" doesn't have to be such a big deal.

3. Stay in the Loop

In order for your service company to maximize profits and promote technician safety, you must have the ability to closely monitor your field crew's whereabouts. Utilizing an automated routing system within your field service management software will make this task very simple. At any point in time, you will be able to see where your technicians are, whether they are at a job or are traveling, and keep an eye on their speed. This will reveal whether your technicians are driving safely and efficiently to each job. And should any emergency situation arise, you'll immediately be able to track down your team's precise location(s).

Your field service management software is capable of simplifying and streamlining all of your business's processes - if you let it. By making the decision to trust your automatic routing system, you and your team will be able to make better, more cost-effective decisions about scheduling and dispatch. In this way, you'll be able to turn over higher profit margins while keeping both your office and field personnel happy and safe. 

Are you ready to integrate an automated routing system into your current field service management software solution? 

Image Credit: ibmphoto24

Tags: Field service management software, Enterprise Mobility, Mobile Workforce Management