Any good business decision is backed by a thorough cost-benefit analysis. When evaluating field service management software you should carefully do your homework to make sure all of the costs and risks are identified along with the features and benefits of the solution.
The following are two key costs and risks associated with field service management software, and some helpful advice on how to properly measure these factors:
1. Customization - every business has some unique processes that are tailored towards the overall business goals. For example, your business may have a process where every completed service has a follow up procedure where the customer is contacted to measure customer satisfaction. You may want some customization for this process. There are costs associated with customizations that are more than just the programming and implementation. Ongoing maintenance may be required and there is a risk of the customization not being compatible with future upgrades. Identify key benefits from the customization and be sure to review all options including integration with other software before making the decision to customize.
2. Hardware - factor changes to hardware into your total cost of ownership (TCO) for your field service management software. Mobile devices are changing rapidly and you may want to plan replacement of the devices every two or three years. Also consider devices that could last longer and have fewer repairs. On the server side, it might be wise to utilize a cloud service solution to minimize risk and reduce server costs.
Your field service solution is an investment that will provide you great benefits in customer service, productivity and reduced operating costs. To choose the right solution for your company you should carefully examine all of the costs including up front expenses, maintenance, customization, and hardware changes. Also, weigh your risks and choose a provider that will be a real partner to keep your solution in place and provide the best return on investment.
3. Delivery - deployment time is one of the most important factors to consider when it comes to business cost-benefit analysis. Time and money rests upon efficacious and systematic delivery solutions. You should consider investing in robust cloud-based systems for optimal delivery performance.
Faster cloud deployment systems offer a number of advantages you would not want to miss. They reduce deployment costs through increased effectivity and efficiency. Optimized cloud systems also significantly reduce risks for your field service operations without straining resources. More importantly, implementing fully integrated and automated cloud-based deployment solutions, can noticeably improve the service quality of your business.
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