Trends in Enterprise Mobility Part 1: Introduction

Posted by Michael Runshe

Wed, Nov 07, 2012

Trends in Enterprise Mobility As the continued development of consumer technology gives end-users more powerful tools at their disposal, enterprise users also have more options than ever. However, more choice means that users will need to be more informed about the consequences of their decisions.

As part one of a six-part series on trends in enterprise mobility, this document will explore general trends and issues in business technology.

Enterprise Mobility Solutions– Not Just for Asset Tracking, Anymore

Corporate enterprise mobility was once simply defined as workforce management; many businesses were content with simply using mobile technology as a form of modern dispatch center, allowing operators to locate and assign field assets as needed. Now, such a one-dimensional approach to enterprise mobility is wasteful and ineffective. An increase in the synergy found in mobile platforms and mobile devices, coupled with the power found in cloud-based computing has forced businesses to rethink their approaches to mobility. An effectively managed mobile business now has the ability to complete an entire transaction in the field – from acquisition, to fulfillment, to payment, to reporting. In other words, a well-run mobility solution can be a turn-key solution for you and your customers.

Enterprise Mobility – Business Solutions, In the Field

Enterprise mobility represents a change of work habits, and consumer needs. As businesses require more employees to work remotely using mobile devices, obvious issues become apparent. Data security, employee productivity, and customer satisfaction are just some of the concerns that have arisen due to the continual shift to mobile platforms. How does a business address these issues, without losing the speed and flexibility that is the hallmark of modern mobile solutions?

Consumers Are Using More Mobile Devices Than Ever - And Expect More Efficiency As A Result

Studies show that an increasing number of mobile devices are being utilized, more often, and for more reasons than ever. As a result of having access to increasingly sophisticated mobile devices, consumers expect businesses vying for their dollars to be more efficient in using new technologies to meet their needs. Conversely, with workers using more sophisticated devices in their personal lives, businesses have less of a hill to climb in training workers. In fact, a recent study shows that because workers are more comfortable with mobile devices than ever, they have strong preferences that employers can learn from:

  • While Research In Motion's (RIM) Blackberry line of smart-phones continues to be a popular choice for corporations, more workers than ever have expressed a desire for corporate support for more brands of devices, including Apple's IPhone and Ipad devices.

  • Most mobile workers prefer to use a smart-phone when working on trips. 59% of workers prefer to leave their laptop at home on corporate trips, and use their smart-phones

  • Half of all mobile workers (47.9%) have logged in from home at least twice a month.

Powerful, business-ready tools being available to the average consumer can be both a blessing and a curse to your company, however. While both workers and consumers are more comfortable with mobile technology, neither are very aware of the expenses a business can incur managing a secure mobile network.

What’s in Store?

Tune in weekly this is a 6 part series not to miss; here is our 6 part series line up:

  • Part 1:  Introduction

  • Part 2:  BYOD

  • Part 3:  The Slow Death of RIM

  • Part 4:  HTML5

  • Part 5:  LTE

  • Part 6:  Mobile Security

Next week in part two of this series, we will explore some of the more pressing developments in the world of enterprise mobility, and how they may affect your bottom-line.

Tags: Enterprise Mobility, Mobile Workforce Management, Developments in Field Service Management