Michael Runshe

Recent Posts

4 Ways to Increase Customer Satisfaction With Cloud Collaboration

Posted by Michael Runshe

Wed, Sep 18, 2013

How can you take your customer satisfaction to a higher level?  Leveraging cloud collaboration in concert with your service scheduling software can get your customer satisfaction on the right track.

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Tags: Enterprise Mobility, Field Service Optimization

Top 5 BYOD Field Service Mobility Pointers For The Enterprise

Posted by Michael Runshe

Tue, Aug 06, 2013

A survey released in April of 2013 illustrated that more than six out of ten businesses allow or mandate the use of employee-owned devices at work. BYOD is the way of the future as iPad, tablets and smartphones saturate the marketplace.

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Tags: Field Service Management for Enterprise, Enterprise Mobility

4 Reasons Why Enterprise Mobility is Here to Stay

Posted by Michael Runshe

Thu, Aug 01, 2013

Enterprise mobility is the new-age keystone for field service optimization. There are over 100 Million smartphone users currently in the US. That’s nearly a third of the total population! By 2014, Smart Insights predicts that mobile devices will completely overtake fixed forms of Internet browsing. What these numbers represent is that enterprise mobility is more than just a trend. Enterprise mobility is expected to grow by $114 billion between the year 2011 and 2017.  Here’s why it’s growing in popularity and here to stay.

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Tags: Trends in Enterprise Mobility, Enterprise Mobility

Field Service Management for Enterprise: Using Big Data to Make Intelligent Decisions

Posted by Michael Runshe

Tue, Jul 23, 2013

It can be difficult to fathom how big data would help a local field service business. Telco’s, utility services, plumbing, HVAC and others can actually benefit greatly from the use of big data in their operations and in making business decisions.

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Tags: Field service management software, Field Service Management for Enterprise, Enterprise Mobility

7 Factors to Consider When Deciding Which Field Tech to Send on the Job

Posted by Michael Runshe

Mon, May 13, 2013

A flurry of service requests arrive for the day. Some are routine maintenance jobs while others will involve some thorough diagnostics and repair skills. As your team of service technicians start their day, what is the best way to assign the right technician for each job?

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Tags: Workforce Management Tips, Field Service Optimization, Mobile Workforce Management

Part 2: Field Service Self Defense: Should Technicians Carry Firearms?

Posted by Michael Runshe

Tue, Feb 05, 2013

In a USA Today article, a Pizza Hut driver defended himself from an armed criminal by pulling out his 9mm handgun and killing the robber. The news drew a lot of attention from several perspectives. Pizza Hut fired the driver stating that it was against their company policy to carry firearms. But if the driver was in his own personal vehicle, should he have the right to have a firearm on his own property?

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Tags: Workforce Management Tips, Field Service Optimization, Mobile Workforce Management

When the Cloud Becomes a Storm: SaaS and Disaster Recovery

Posted by Michael Runshe

Wed, Jan 30, 2013

Software as a service (SaaS) is an extremely popular approach for managing applications from development to database to deployment. The benefits of SaaS include reduced hardware procurement expenses, less maintenance, and easy management with remote developers and users.

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Tags: Field service management software, Dispatch Software, Field Service Optimization

Devising a BYOD Strategy

Posted by Michael Runshe

Fri, Jan 18, 2013

The trend of Bring Your Own Device (BYOD) is spreading like wildfire across the IT community. Businesses from all types of industries are eager to reap the benefits of reducing costs for distributing and maintaining mobile devices such as smart phones, tablets and laptop computers.

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Tags: Field service management software, Enterprise Mobility, Workforce Management Tips, Mobile Workforce Management

2013 Predictions in Field Service

Posted by Michael Runshe

Fri, Dec 28, 2012

It is time to break out the crystal ball and take a look at some predictions for the field service industry. While no one can accurately predict the future, there are some interesting trends that have started in 2012 that may continue well into 2013 and beyond.

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Tags: Field service management software, Field Service Management for Enterprise, Field Service Management for Small Business, Mobile Workforce Management, Developments in Field Service Management

Trends in Enterprise Mobility Part 6: Mobile Security

Posted by Michael Runshe

Wed, Dec 12, 2012

Issues in Mobile Data Security

Enterprise mobile technology has led to an exponential increase in data transmission from every corner of the globe. The use of larger and varied networks transmitting more information from more devices appears, on the surface, to be a security nightmare. Essentially, the worst case scenario of enterprise networks can be reduced to a dystopian security nightmare of countless employees using infinite devices with sensitive company information on them, transmitting data over unsecured networks. And that's not including the very real possibility of your employees losing their phone/tablet/laptop.

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Tags: Enterprise Mobility, Mobile Workforce Management, Developments in Field Service Management