Keith Doherty

Recent Posts

Big Data or Big Brother? 3 Ways To Protect Consumer Privacy

Posted by Keith Doherty

Wed, Feb 26, 2014

When you operate a company, one of the things you have to create is trust between you and your customers. There are many ways to do that, and one of the best is through cloud service management software.

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Tags: Cloud Security, Workforce Management Tips

Critical Asset Management: 3 Tips For Success

Posted by Keith Doherty

Fri, Feb 07, 2014

Critical asset management is a challenge for most enterprises. Don't let your operations go awry by missing out on these three enterprise work management optimization tips:

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Tags: Enterprise Asset Management, Developments in Field Service Management

Top Six Service Trends for Utility Providers in 2014

Posted by Keith Doherty

Fri, Jan 24, 2014

Utility providers are reacting to increased competition by providing more services than ever before. They are looking for more and better ways to make customers happy.

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Tags: Trends in Enterprise Mobility, Developments in Field Service Management

Year of the Wood Horse: 5 Field Service Management Challenges in 2014

Posted by Keith Doherty

Mon, Dec 30, 2013

The year 2014 is the year of the horse, according to Chinese astrologers. In that astrological understanding of the world, 2014 will be typified by traits including perceptiveness, talent, ingenuity and cooperation.

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Tags: Field Service Management for Enterprise, Developments in Field Service Management

Mobility Insights: A Look into ClickMobile Touch Localization

Posted by Keith Doherty

Wed, Nov 13, 2013

Mobile technology needs to be adaptable, especially when it comes to field service companies with their workforce in multiple countries, speaking multiple languages. We're all used to our mobile phone allowing us to select a language for day-to-day activities, but what about when it comes to a mobile workforce? What exactly does it take to customize these languages for field service workers around the world?

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Tags: Mobility, field service, ClickSoftware, Mobile Workforce Management

New Guidelines From Cloud Security Alliance: What You Need To Know

Posted by Keith Doherty

Thu, Nov 07, 2013

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Tags: Cloud Security, Cloud Security Alliance, Field service management software, Mobile Workforce Management

5 Things to Consider For Your Workforce Management Software Strategy

Posted by Keith Doherty

Wed, Sep 11, 2013

Managing a workforce inside one building is challenging enough.  When your personnel are distributed across multiple locations and areas, managing productivity and addressing issues grows exponentially.

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Tags: Field service management software, Workforce Management Tips

Top 5 Results of an Optimized Mobile Workforce

Posted by Keith Doherty

Wed, Aug 28, 2013

Mobile workforce software

It has quickly become a mobile world and field service industries must enable their on-the-go employees with access to information in order to keep up. To truly understand the positive effects of an optimized mobile workforce, it’s important to first consider each phase of the field service job lifecycle.  

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Tags: Workforce Management Tips, Mobile Workforce Management

Going Green in 2013

Posted by Keith Doherty

Thu, Jan 24, 2013

Green initiatives are included in many business plans for 2013 and beyond. For the field service industry, environmental programs can be a bit more challenging. Employees are often out of the office, communications can be difficult, and traditional business practices can be a challenge to change.

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Tags: Mobile Workforce Management, Developments in Field Service Management

Is Your Vehicle a Mobile Device? Telematics and the Service Industry

Posted by Keith Doherty

Wed, Jan 16, 2013

The mobile revolution is not just for smart phones and tablet computers. Vehicles have been leveraging some mobile technologies – called telematics– for some time now. And there are enhancements with vehicle telematics that have taken fleet optimization to new levels.

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Tags: Enterprise Mobility, Field Service Optimization, Mobile Workforce Management