Gilesa Thomas

Recent Posts

3 Things Customer Service Can Teach You About Utility Field Service

Posted by Gilesa Thomas

Thu, Aug 13, 2015

Utilities can learn a lot about their business by studying your customer service. Providing a good product or service is a great way to start, but there are many other factors that should be taken into account when working with customers. At the end of the day, providing customer service through your utility can teach you a lot about your customers, your business, and your companies overall infrastructure.

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Tags: Workforce Management Tips

5 Signs You Should Invest In Scheduling Optimization

Posted by Gilesa Thomas

Thu, Jun 04, 2015

Managing a workforce can be tough, especially when attempting to organize a significant amount of technicians. It can become hectic and down right stressful. Simply adding a scheduling system could solve a majority of your problems. If you find that your company is experiencing any of the following, it may be time to invest in optimized scheduling.

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Tags: Mobility, Field Service Optimization