One of the biggest challenges in 2014 and beyond is global mobility. In the past, it was easy to keep track of a workforce because everyone was in a small geographical area.
Tue, Jan 21, 2014
Much has been written about the value of Big Data. Big Data is basically a high-volume information asset that demand cost-effective and innovative forms of information processing for effective decision making.
Mon, Dec 23, 2013
Mon, Dec 09, 2013
When working within an industry that manages substances as volatile as natural gas, there is no room for error. The nature of the job begs a good question - is your natural gas sector’s infrastructure capable of handling a disaster? It’s a hypothetical that no one likes to think about, but it requires the utmost attention.
Wed, Oct 30, 2013
So you’ve followed all the advice that suggests you move your business out of the stone age and into the mobile age. You’ve adopted workforce management software that optimizes and automates management responsibilities and you’ve bolstered communication through mobile device use. When suddenly, the worst possible thing has happened. Your mobile workforce management software has taken a dive. Have you prepared your business for a 30-year storm scenario?
Wed, Jun 26, 2013
Any good business decision is backed by a thorough cost-benefit analysis. When evaluating field service management software you should carefully do your homework to make sure all of the costs and risks are identified along with the features and benefits of the solution.
Fri, Jan 11, 2013
The mobile smart phone revolution is in full swing, and the big players are in a heated battle to be on the top. At the core of this war is the operating system that runs the devices. Apple’s iOS 6.0 is very hot, while Android 4.1 has a slight edge in overall user preferences. Not necessarily new to the arena but making a big impact is the Microsoft Windows Phone 8 operating system. All have their unique benefits as well as pitfalls. Let’s take a look at the three smart phone operating systems and where they stand in 2013.
Mon, Dec 17, 2012
2012 has been a fast paced year for the field service industry. There were some challenges that definitely impacted field service operations on many levels. Also there were some positive improvements that positively affected the industry. How did your business fare in 2012?
Wed, Nov 21, 2012
One-time industry leader in enterprise mobility Research In Motion has had a long, tumultuous decline. RIM once had the enterprise mobility market in a stranglehold, by virtue of their groundbreaking BlackBerry devices. Now, however, it seems that RIM's total collapse is all but done. What happened? How did a company that once revolutionized mobile communications become antiquated relatively quickly?
Thu, Nov 01, 2012
The devastation from hurricanes put all field service workers on high alert. Many of these workers volunteer to assist in the immediate aftermath of the disaster. Everyone pitches in to get beyond the initial shock and damage and move forward to a plan for rebuilding and restoring.
For the field service industry hurricanes and other natural disasters can inundate their customer service representatives with calls and requests to help in restoring and repairing damage once the danger has passed. Electricity may need to be restored, gas lines plugged, water damage repaired, and much more. HVAC, plumbing, electrical, construction and many other field service businesses can get hundreds and thousands of calls just days after a disaster.
Every field service business should have a plan in place to help in responding to disasters. While some of the work may be gratis just to get the community restored, it is still important to keep the business moving.
When putting together a disaster response plan your business should consider the following: