David Alazraki

Recent Posts

Overcoming Global Mobility Challenges in 2014

Posted by David Alazraki

Wed, Feb 19, 2014

One of the biggest challenges in 2014 and beyond is global mobility. In the past, it was easy to keep track of a workforce because everyone was in a small geographical area.

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3 Ways to Make Sense of Big Data in Field Service Management

Posted by David Alazraki

Tue, Jan 21, 2014

Much has been written about the value of Big Data. Big Data is basically a high-volume information asset that demand cost-effective and innovative forms of information processing for effective decision making.

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Tags: Workforce Management Tips, Developments in Field Service Management

Tis the Season: 4 Ways Santa Can Benefit From Service Dispatch Software

Posted by David Alazraki

Mon, Dec 23, 2013

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Tags: Field Service Management for Enterprise, Mobile Workforce Management

5 Field Service Optimization Essentials in the Natural Gas Sector

Posted by David Alazraki

Mon, Dec 09, 2013

When working within an industry that manages substances as volatile as natural gas, there is no room for error. The nature of the job begs a good question - is your natural gas sector’s infrastructure capable of handling a disaster? It’s a hypothetical that no one likes to think about, but it requires the utmost attention.

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Tags: Field Service Management for Enterprise, Field Service Optimization

Workforce Management Software Disaster: 7 Tips For the CIO

Posted by David Alazraki

Wed, Oct 30, 2013

So you’ve followed all the advice that suggests you move your business out of the stone age and into the mobile age. You’ve adopted workforce management software that optimizes and automates management responsibilities and you’ve bolstered communication through mobile device use. When suddenly, the worst possible thing has happened. Your mobile workforce management software has taken a dive. Have you prepared your business for a 30-year storm scenario?

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Tags: Field service management software, Field Service Management for Enterprise

Measuring Costs and Risks of Field Service Management Software Solutions

Posted by David Alazraki

Wed, Jun 26, 2013

Any good business decision is backed by a thorough cost-benefit analysis. When evaluating field service management software you should carefully do your homework to make sure all of the costs and risks are identified along with the features and benefits of the solution.

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Tags: Field service management software

The Mobile Device Battle 2013

Posted by David Alazraki

Fri, Jan 11, 2013

The mobile smart phone revolution is in full swing, and the big players are in a heated battle to be on the top. At the core of this war is the operating system that runs the devices. Apple’s iOS 6.0 is very hot, while Android 4.1 has a slight edge in overall user preferences. Not necessarily new to the arena but making a big impact is the Microsoft Windows Phone 8 operating system. All have their unique benefits as well as pitfalls. Let’s take a look at the three smart phone operating systems and where they stand in 2013.

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Tags: Field service management software, Enterprise Mobility, Field Service Optimization, Developments in Field Service Management

The Year in Review: Field Service

Posted by David Alazraki

Mon, Dec 17, 2012

2012 has been a fast paced year for the field service industry. There were some challenges that definitely impacted field service operations on many levels. Also there were some positive improvements that positively affected the industry. How did your business fare in 2012?

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Tags: Field service management software, Field Service Management for Enterprise, Dispatch Software, Field Service Management for Small Business, Developments in Field Service Management

Trends in Enterprise Mobility Part 3: The Slow Death of RIM

Posted by David Alazraki

Wed, Nov 21, 2012

One-time industry leader in enterprise mobility Research In Motion has had a long, tumultuous decline. RIM once had the enterprise mobility market in a stranglehold, by virtue of their groundbreaking BlackBerry devices. Now, however, it seems that RIM's total collapse is all but done. What happened? How did a company that once revolutionized mobile communications become antiquated relatively quickly?

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Tags: Enterprise Mobility, Mobile Workforce Management, Developments in Field Service Management

Keeping The Lights On

Posted by David Alazraki

Thu, Nov 01, 2012

The devastation from hurricanes put all field service workers on high alert. Many of these workers volunteer to assist in the immediate aftermath of the disaster. Everyone pitches in to get beyond the initial shock and damage and move forward to a plan for rebuilding and restoring.

For the field service industry hurricanes and other natural disasters can inundate their customer service representatives with calls and requests to help in restoring and repairing damage once the danger has passed. Electricity may need to be restored, gas lines plugged, water damage repaired, and much more. HVAC, plumbing, electrical, construction and many other field service businesses can get hundreds and thousands of calls just days after a disaster.

Every field service business should have a plan in place to help in responding to disasters. While some of the work may be gratis just to get the community restored, it is still important to keep the business moving.

When putting together a disaster response plan your business should consider the following:

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Tags: Workforce Management Tips, Field Service Optimization, Mobile Workforce Management, Developments in Field Service Management