Carla Venti

Recent Posts

You Know the Old saying... Timing is Everything!

Posted by Carla Venti

Mon, Aug 06, 2012

Everyone is obsessed with this, but none of us seem to have enough. The answer to this riddle is time. In the business world, time can directly affect your profitability. Customer demands are to deliver products or services on time and on schedule. Employees must be productive and efficient in order to keep the business running. And there are always the deadlines and timelines from regulations, forms and licenses that must be kept.

Throughout the entire business supply chain, time has a marked presence. Suppliers and manufacturers must have the raw materials in place in order to make their products. Distributors must keep a steady rotation of stock to keep their operating costs manageable. Retailers and service providers need the goods to sell and trained representatives to provide the goods and services to the public.

Services are no different when it comes to time management - as a matter of fact the pressure is arguably even more prevalent. The service industry has so many more variables to deal with, which makes managing time even more difficult.

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Tags: Dispatch Software, Field Service Optimization, Field service management software

Transforming Expectations into Results

Posted by Carla Venti

Mon, Jul 23, 2012

Meeting customer expectations can be a challenge. Some customers are not always forthcoming with what they expect from a service call. But for those persons who have been in the field service industry for any length of time, there are some fairly standard customer expectations that apply to almost every work request:

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Tags: Workforce Management Tips, Field Service Management for Small Business, Developments in Field Service Management

Improve Your Workforce While Improving Your Bottom Line

Posted by Carla Venti

Fri, Jul 13, 2012

The field service industry relies heavily on its workforce to generate new business as well as maintain existing business. Your field service personnel along with your customer service representatives, dispatchers and other employees keep your customers coming back and help to spread the good word about your business.

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Tags: Field Service Optimization, Workforce Management Tips, Mobile Workforce Management

Cutting Edge Field Service Solutions

Posted by Carla Venti

Fri, Jul 06, 2012

The field service industry has been around for over half a century. Plumbing and sewer maintenance businesses were among the first to be commercialized. Then there were electrical, phone, cable, and appliance repairs. Contractors of all types have been available to help homeowners as well as local businesses get back on track or to complete their construction projects.

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Tags: Field Service Optimization, Enterprise Mobility, Field service management software

Champion Field Service Optimization in your Company

Posted by Carla Venti

Fri, Jun 15, 2012

In any organization, changes can be viewed positively or negatively. It is human nature in many cases to be skeptical of change and to resist any alteration of the status quo. This holds true for field service organizations as well. Even though new technology and improved optimization is shown to reduce costs and enhance productivity, those who are told to use the new systems may not be as accepting of their value.

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Tags: Enterprise Mobility, Field Service Optimization, Developments in Field Service Management

Benefits of Street Level Routing for Your Field Service Organization

Posted by Carla Venti

Sat, Jun 09, 2012

Knowing where your company's field service personnel are located is a great value-added feature for any business that has resources dispersed in various areas and territories. Some companies, however, are satisfied with only knowing that their field resources are available without knowing their exact location. While knowing if a resource is available is good, there are real benefits to knowing the street level location information along with the ability to route resources when necessary.

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Tags: Field Service Optimization, Enterprise Mobility, Mobile Workforce Management