Adriana Olaya-Pineda

Recent Posts

IoT and Field Service Software: Friends or Foes?

Posted by Adriana Olaya-Pineda

Tue, Dec 16, 2014

The IoT (Internet of Things) is gradually increasing its presence in our day to day lives as more and more everyday items (think your home thermostat or office copy machine), transition to world of “smart" devices. With these ever-improving technological advancements, comes another rising concern: will the Internet of Things work with or against field service software?  We think these two are a match made in service heaven and here's why:

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Tags: Field Service Software

Scheduling Optimization Software: Saving Trees and Time

Posted by Adriana Olaya-Pineda

Wed, Nov 05, 2014


Image source: daveynin

When thinking of a typical dispatcher’s office, the image of a stressed employee surrounded by endless Post It’s and a perpetual sea of paper comes to mind. Dispatchers must juggle the service needs of customers, staff skills and availabilities, and their organization’s service objectives. Often, environmental concerns are the last thing on their minds, important as they are.  Scheduling optimization software can help!

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Why Your Customers Want You to Optimize Your Field Service Scheduling

Posted by Adriana Olaya-Pineda

Thu, Oct 23, 2014

image source:  Dmitry Mordolff

Gone are the days when customers were satisfied by technicians boasting purely technical skills. The modern consumer wants much more.  While technical skills continue to be the vital aspect in this ever competitive market, the “service” aspect of service technicians is becoming increasingly important in setting apart businesses and satisfying customers.  Here are 3 things your company can easily do to foster even happier customers:

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Tags: enterprise field service solution