We have all seen those spreadsheets. Across the top columns are all the techs that are supposed to be available at various times of the day. Down the rows are all the jobs that need to be completed and the dates needed. At each intersection of tech and job is the assignment with notes.
Fri, Sep 14, 2012
Fri, Aug 10, 2012
Key performance indicators (KPI) are used by businesses to gauge progress in a variety of ways. Some commonly used KPI’s include sales per day, sales by salesperson or customer service representative (CSR), gross profit, net profit, lines per invoice and others.
Thu, Aug 02, 2012
Business operates at an extremely fast pace, and the speed is not expected to slow down anytime soon. News is almost instantaneous, information is delivered on the spot, and mobile computing and smart phones encourage sub-second replies.
Fri, Jul 20, 2012
Do you have a plan? Does your plan include the steps to achieve service excellence? Most businesses have a plan of some sort that includes the business purpose, goals and how the business will work to achieve them. It is a good practice to review that plan each year, and carefully look at what it takes to achieve service excellence.
Wed, Jul 11, 2012
Service work order software, like any other application software, can seem much more difficult than it really is.
Wed, Jul 04, 2012
Wed, Jun 13, 2012
Some managers may think that backlog is a good indicator that there is plenty of work in the queue. It may be true that knowing there is work coming up in your schedule is always good, backlogs are also a hidden problem that can bleed your business from sales and profits.
Tue, Jun 05, 2012
As soon as you hear the words “that’s the way we’ve always done it” is a signal to re-evaluate your processes. Many businesses fall into a vicious routine of the same procedures year after year without really examining if those procedures are the most efficient steps for the business.
Wed, May 23, 2012
Field service companies have a particularly strong interest in saving both time and money. The task of running a business that has numerous personnel deployed to remote locations throughout a region can make it very difficult to keep a close eye on time wasted and unnecessary expenses.
Fri, May 04, 2012
The field service business is quite demanding with increasingly complex products and equipment as well as high performance expectations. Field service organizations need to learn the best ways to avoid the biggest field service mistakes such as the inability to create a daily work service schedule quickly and according to established business policy consistently and utilize technology more effectively in order to improve process and communications with the field workforce.