Adi Hod

Recent Posts

Want To Increase Service Revenue? Stop Wasting Time!

Posted by Adi Hod

Fri, Sep 14, 2012

We have all seen those spreadsheets. Across the top columns are all the techs that are supposed to be available at various times of the day. Down the rows are all the jobs that need to be completed and the dates needed. At each intersection of tech and job is the assignment with notes.

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Tags: Dispatch Software, Field Service Optimization, Field service management software

Management Metrics for Mobile Field Service

Posted by Adi Hod

Fri, Aug 10, 2012

Key performance indicators (KPI) are used by businesses to gauge progress in a variety of ways. Some commonly used KPI’s include sales per day, sales by salesperson or customer service representative (CSR), gross profit, net profit, lines per invoice and others.

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Tags: Enterprise Mobility, Workforce Management Tips, Mobile Workforce Management

Better Customer Service in the First 5 Minutes

Posted by Adi Hod

Thu, Aug 02, 2012

Business operates at an extremely fast pace, and the speed is not expected to slow down anytime soon. News is almost instantaneous, information is delivered on the spot, and mobile computing and smart phones encourage sub-second replies.

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Tags: Field Service Optimization, Workforce Management Tips, Mobile Workforce Management

Execute Your Plan to Achieve Service Excellence

Posted by Adi Hod

Fri, Jul 20, 2012

Do you have a plan? Does your plan include the steps to achieve service excellence? Most businesses have a plan of some sort that includes the business purpose, goals and how the business will work to achieve them. It is a good practice to review that plan each year, and carefully look at what it takes to achieve service excellence.

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Tags: Workforce Management Tips, Field Service Management for Enterprise

Top 10 Myths About Service Work Order Software

Posted by Adi Hod

Wed, Jul 11, 2012

Service work order software, like any other application software, can seem much more difficult than it really is.

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Tags: Dispatch Software, Field service management software

Optimization Modeling: Designed for Efficiency

Posted by Adi Hod

Wed, Jul 04, 2012

When exploring ways to improve any operation, performing a modeling exercise is a proven method to:

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Tags: Field Service Optimization, Mobile Workforce Management, Field Service Management for Small Business

Optimized Scheduling Reduces Backlog

Posted by Adi Hod

Wed, Jun 13, 2012

Some managers may think that backlog is a good indicator that there is plenty of work in the queue. It may be true that knowing there is work coming up in your schedule is always good, backlogs are also a hidden problem that can bleed your business from sales and profits.

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Tags: Field Service Optimization, Workforce Management Tips, Field Service Management for Enterprise

Be a Change Agent: It's Time to Re-think Your Field Service Process

Posted by Adi Hod

Tue, Jun 05, 2012

As soon as you hear the words “that’s the way we’ve always done it” is a signal to re-evaluate your processes. Many businesses fall into a vicious routine of the same procedures year after year without really examining if those procedures are the most efficient steps for the business.

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Tags: Field Service Optimization, Field service management software, Field Service Management for Enterprise

Don’t Just Save Time and Money... Manage it!

Posted by Adi Hod

Wed, May 23, 2012

Field service companies have a particularly strong interest in saving both time and money. The task of running a business that has numerous personnel deployed to remote locations throughout a region can make it very difficult to keep a close eye on time wasted and unnecessary expenses.

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Tags: Field Service Optimization, Field service management software, Mobile Workforce Management

The Best Ways to Avoid the Biggest Field Service Mistakes

Posted by Adi Hod

Fri, May 04, 2012


The field service business is quite demanding with increasingly complex products and equipment as well as high performance expectations. Field service organizations need to learn the best ways to avoid the biggest field service mistakes such as the inability to create a daily work service schedule quickly and according to established business policy consistently and utilize technology more effectively in order to improve process and communications with the field workforce.

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Tags: Workforce Management Tips, Field Service Management for Enterprise