While there is a considerable amount of debate about what the best service scheduling software is, there are three features that can make or break your business. When it comes to scheduling services, you have to have these features to ensure your clients are satisfied.
In today’s fast-paced, high-tech environment, you have to be able to maintain data from anywhere. Having a web-based application means that your employees and customers will be able to access and update information as needed. This ensures that the tickets are updated, during, and after field technicians leave a job.
Appointment Scheduling Based on Resource and Activity
Resource-based appointment scheduling ensures that people do not overbook tools. If you only have 25 trucks, you have to make sure that you have enough field technicians to utilize those trucks and get to all of your appointments throughout the day. Time and resources are always the issues facing field service companies. This is why it is important to have the ability to schedule based on activity-selection. For example, if an employee has extra time after a job, that employee can check in with the activity-based scheduling to see if there is a job that can be easily finished in the remaining time.
Work Order Management
It impossible to overemphasize the importance of asset management in relation to service scheduling. In order to complete work order requests on time that are compliant with your business, you need a way to schedule within your asset tracking or maintenance management solution.
Interested in learning more about field service management? Download our whitepaper for scheduling and asset management now!