As another year draws to a close, this is the perfect time to evaluate the new technologies and trends in field service solutions. We saw a lot happen in 2015, the most transformative change was the broad adoption of field service mobile solutions. Over the course of 2015, field service software rose as the differentiator between mediocre and superior service organizations by increasing first time fix rates, reducing mean time to repair, and decreasing customer wait times (if you still aren’t using mobile, you may want to start here). Now that 2016 is upon us, let’s take a look at the hot technology trends that will be driving field service even further into the future.
Wed, Dec 16, 2015
Mon, Nov 30, 2015
image attribution: Ben Jeffrey
When you think of mobile field service solutions, what’s the first topic that comes to mind? Is it how your organization is currently managing your mobile workforce? Or do you instantly think of your current bring your own device strategy (BYOD) & how it aligns with your 2016 goals? No matter what you may initially think of when the term mobile field service solutions comes up, it’s safe to say that as an executive, the most important aspect of any investment is the ROI. Download our ROI calculator to see how much you can save!
Thu, Aug 13, 2015
Utilities can learn a lot about their business by studying your customer service. Providing a good product or service is a great way to start, but there are many other factors that should be taken into account when working with customers. At the end of the day, providing customer service through your utility can teach you a lot about your customers, your business, and your companies overall infrastructure.
Tue, Aug 11, 2015
The field service industry has been revolutionized by field service automation. With its cost-efficient processes leading to reduced errors, greater productivity, and maximized profitability, it’s no wonder that more and more companies are making the investment.
Thu, Jul 02, 2015
While there is a considerable amount of debate about what the best service scheduling software is, there are three features that can make or break your business. When it comes to scheduling services, you have to have these features to ensure your clients are satisfied.
Wed, Jul 01, 2015
Scheduling service personnel and other field management resources with efficiency requires utilizing the latest technology. With the right dispatch scheduling software, field service managers and asset-intensive organizations are able to conduct operations in a way that improves productivity and customer service, also allowing you to meet your key performance indicators.
Tue, Jun 30, 2015
Knowing that a comprehensive enterprise asset management (EAM) system can improve operability and agility, while significantly lowering organizational capex and opex, has caused many companies to consider integrating this beneficial technology. Yet, it is exactly that integration process which presents a host of queries.
Thu, Jun 25, 2015
Asset-intensive organizations face a myriad of daily operational challenges. And although it’s true that every industry has its own special headaches, frustrations, and performance limitations, those whose primary functions involve field service management face obstacles unlike almost any other.
Mon, Jun 22, 2015
Every year more asset-intensive organizations recognize the advantages of implementing an EAM system. The ability to manage assets across facilities, departments, locations and business units, while standardizing workflow processes and developing improved utilization and performance, gives organizations the tools they need to compete in today’s highly competitive, global marketplace.
Thu, Jun 18, 2015
EAM systems offer succinct, manageable methods for reducing an asset-intensive organization’s cost of operation and capital expenditure. The system improves productivity and customer service, while ensuring that actionable performance records are kept for every task so that organizational efficiency can be easily examined. However, many organizations are unfamiliar with the exact meaning of the work order management process.